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Bank of America Senior Operations Consultant in Charlotte, North Carolina

Senior Operations Consultant

Charlotte, North Carolina;Chicago, Illinois

Job Description:

Job Description Summary

Responsible for the day-to-day resolution of complex problems and the execution of complex transactions for a single site/business unit or smaller business unit(s), including research. Participates in the design, development and implementation of complex products, systems and services in an operations environment. May manage projects and direct activities of a team related to special initiatives of an operations nature. Should function as the technical expert in their assigned area. Major accountabilities are based on individual expertise and capabilities. Should have in-depth understanding of the business unit's operations processes and implications on other groups within the operations function and other divisions within the company. Knowledge acquired through increasingly responsible operations analysis work. Clearly recognized as a content expert by peers. Bachelor degree or equivalent preferred. Individual typically has 3-5 years of experience.

  • Job Description

The Client Outreach Specialist (“COS”) team will serve as a member of the client relationship team partnering in meeting Know-Your-Client (“KYC”) Refresh requirements. The COS will be required to co-locate with the banking and/or markets industry team, develop continuity with the client population, reach out and engage clients for key Anti-Money Laundering (“AML”) Client Due Diligence (“CDD”) documentation, and act as an escalation point for service or operational challenges. Act as a primary point of coordination between Banking/Markets and AML Refresh team supporting the CDD process to ensure timely and accurate compliance to policy and regulatory requirements related to AML, other high risk indicators or industries, and related KYC activities. Be the buffer and client advocate in simplifying how we leverage client continuity to deliver the most seamless, holistic service relationship across the firm.

Key responsibilities include but are not limited to :

  • Coordinate with partners in other regions and Line of Business (“LOBs”) to ensure partnership in global KYC initiatives and outreach to the clients

  • Outreach to the clients to request and collect their KYC requirements; serve as point of contact for clients and Bankers

  • Serves as point of contact for AML Ops, GFCC and relevant approvers in client outreach document requests

  • Ensure KYC across multiple lines of businesses and regions through various governance routines

  • Review the industry group client's hierarchy looking for inactive accounts to be closed, linkage errors within client structures, merge/purge of client accounts, other coordination with Data Management teams

Required Qualifications:

  • 4+ years of experience in financial services preferably with Corporate and Investment Banking, and/or Global Markets

  • Professional maturity and experience to interact with clients, senior bankers and senior management

  • Ability to manage multiple projects at once and work effectively as an individual and as part of a team

  • Understanding and knowledge of the bank’s operational aspects of the products and services used by clients

  • Must demonstrate a strong client focus

  • Must demonstrate strong interpersonal and overall communication skills (written and verbal)

  • Must demonstrate strong collaboration and teaming skills

Desired:

  • Bachelor’s degree desired

  • Certified Anti-Money Laundering Specialist (“CAMS”)

Job Band:

H5

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Job Description Summary

Responsible for the day-to-day resolution of complex problems and the execution of complex transactions for a single site/business unit or smaller business unit(s), including research. Participates in the design, development and implementation of complex products, systems and services in an operations environment. May manage projects and direct activities of a team related to special initiatives of an operations nature. Should function as the technical expert in their assigned area. Major accountabilities are based on individual expertise and capabilities. Should have in-depth understanding of the business unit's operations processes and implications on other groups within the operations function and other divisions within the company. Knowledge acquired through increasingly responsible operations analysis work. Clearly recognized as a content expert by peers. Bachelor degree or equivalent preferred. Individual typically has 3-5 years of experience.

  • Job Description

The Client Outreach Specialist (“COS”) team will serve as a member of the client relationship team partnering in meeting Know-Your-Client (“KYC”) Refresh requirements. The COS will be required to co-locate with the banking and/or markets industry team, develop continuity with the client population, reach out and engage clients for key Anti-Money Laundering (“AML”) Client Due Diligence (“CDD”) documentation, and act as an escalation point for service or operational challenges. Act as a primary point of coordination between Banking/Markets and AML Refresh team supporting the CDD process to ensure timely and accurate compliance to policy and regulatory requirements related to AML, other high risk indicators or industries, and related KYC activities. Be the buffer and client advocate in simplifying how we leverage client continuity to deliver the most seamless, holistic service relationship across the firm.

Key responsibilities include but are not limited to :

  • Coordinate with partners in other regions and Line of Business (“LOBs”) to ensure partnership in global KYC initiatives and outreach to the clients

  • Outreach to the clients to request and collect their KYC requirements; serve as point of contact for clients and Bankers

  • Serves as point of contact for AML Ops, GFCC and relevant approvers in client outreach document requests

  • Ensure KYC across multiple lines of businesses and regions through various governance routines

  • Review the industry group client's hierarchy looking for inactive accounts to be closed, linkage errors within client structures, merge/purge of client accounts, other coordination with Data Management teams

Required Qualifications:

  • 4+ years of experience in financial services preferably with Corporate and Investment Banking, and/or Global Markets

  • Professional maturity and experience to interact with clients, senior bankers and senior management

  • Ability to manage multiple projects at once and work effectively as an individual and as part of a team

  • Understanding and knowledge of the bank’s operational aspects of the products and services used by clients

  • Must demonstrate a strong client focus

  • Must demonstrate strong interpersonal and overall communication skills (written and verbal)

  • Must demonstrate strong collaboration and teaming skills

Desired:

  • Bachelor’s degree desired

  • Certified Anti-Money Laundering Specialist (“CAMS”)

Shift:

1st shift (United States of America)

Hours Per Week:

40

Learn more about this role

Full time

JR-21046637

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Gweneth Leuther Karas

Referral Bonus:

0

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