Job Information

Bank of America Senior Control Program & Initiatives Manager in Charlotte, North Carolina

Senior Control Program & Initiatives Manager

New York, New York;Charlotte, North Carolina

Job Description:

The candidate will join Global Markets (GM) Business Control Program Team to build, lead and manage the implementation of horizontal risk and control programs in the front line unit (FLU). Candidate must be able to thrive in a fast-paced and high-pressure environment with responsibilities for one or more risk and control programs or initiatives.

Role Responsibilities:

  • Program management in development of new controls or processes associated with complex Audit and/or regulatory issues requiring cross-functional coordination

  • Project / change management for key initiatives associated with GM Control Programs Group

  • Manage FLU processes related to key control programs, including but not limited to Horizon Risk process

  • Design, build and improve controls

  • Develop and implement reporting routines, including exception based reporting to front-line unit supervisors and Business Control Officers (BCOs)

  • Optimize and drive efficiency by implementing processes / routines offshore where appropriate

  • Identify and execute ongoing process improvements, including technology based solutions (inclusive of defining requirements and completing UAT) and automation opportunities

  • Identify and properly escalate potential issues

  • Develop performance metrics, KRIs and monitor performance

  • Communicate relevant updates to BCOs, Business Controls Management and key stakeholders regarding issues and key deliverables

  • Work closely with Control Program Group and LOB Business Controls partners to implement the processes associated with control programs

Required Skills:

  • 8+ years of experience in front-line until controls, trade control, risk management (business, compliance, operational risk, audit) and/or strategic initiatives

  • Excellent critical thinking/problem solving skills

  • Must be able to own/understand a process from end-to-end, be able to identify weaknesses in the process and identify/implement solutions, be able to challenge others on the facts of the process

  • Excellent verbal and written communication skills with ability to simplify complex information into messages targeted to various levels of leadership as well accurately interpret communications fromBCOs/Supervisors/Corporateand OperationalRisk/Audit/Regulators

  • Takes initiative and demonstrates focused desire to drive improvements versus relying on “status quo”

  • Must be detail oriented

  • Ability to assess and determine when to raise concerns and escalate

  • Ability to conceptualize, develop, and deliver quality analysis and highly actionable management information

  • Excellent time management skills and ability to manage multiple competing/concurrent activities

  • Must be able to deliver accurate results with limited direction and supervision

  • Must be self-motivated and results oriented with strong desire to succeed

  • Must be able to work with technical teams and translate technical concepts to business audiences

  • Must be able to work well in collaborative team environment, but also independently

  • Proficient in data aggregation, integration, analysis, and reporting Excellent project/program management skills

  • Excellent Excel, PowerPoint presentation skills

Desired Skills:

  • Knowledge of Tableau or Alteryx a plus


1st shift (United States of America)

Hours Per Week:


Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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