Job Information

TEKsystems IT Service Desk Analyst in Charlotte, North Carolina

TEKsystems is looking for a Service Desk technician for one of our best clients in the Charlotte area. The top skills and job description is below.

Top Skills Details:

  • 1-3 years of Help desk or Service desk experience

  • Office 365 & Active Directory experience

  • Phone support & VPN experience


Providing IT technical support via phone or chat.

Learn new support technology as required

Perform administrative tasks related to time keeping and misc tasks

Develops a strong understanding of the business and can relate problems to business impacts.

Understands how to triage and prioritize issues and will escalate problems to management.

Maintains a strong working knowledge of supported systems and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives.

Processes and handles requests and orders for computer equipment throughout the lifecycle of the equipment.

Performs other duties as assigned.


Help desk, Service desk, Office 365, Phone support, active directory, o365, support desk, citrix, windows 10

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.