Job Information

Adecco Staffing Human Resources Case Manager in Charlotte, North Carolina

Adecco is currently assisting a local client in their search to fill a Human Resources Case Manager job in Charlotte, NC! Apply now if you meet the qualifications listed below!

Type: Temporary/Fulltime

Term: 6+ months (Remote)

Pay: $28.00 per hour

Shift/Hours: Must be able to work on Saturday or Sunday - it is not a M-F only. We need flexibility, it depends on volume - work hours are 9am-8pm EST, Sat/Sun - 9:30am-7:30pmEST, 9 hour shift (but within the above hours) with 1 hour unpaid, 30 min lunch and two 15 min breaks.

Responsibilities for this HR Case Manager job include, but are not limited to:

  • The Life Event Services (LES) Consultant is responsible for delivering COVID-19 event support to managers and employees of our client through a variety of channels which may include telephone and email.

  • The role requires consultants to: Use sound judgment to mitigate risk and evaluate information received to form fact-based decisions, solve problems and make formal recommendations in a time sensitive environment.

  • Multi-task with ease as the LES Consultant manages multiple cases simultaneously while prioritizing the most urgent needs.

  • Provide superb customer care; convey empathy, patience and listening skills.

  • Escalate as appropriate within team leadership structure and processes.

  • Thoroughly and completely document cases in case management tool.

  • Exemplify the Client's Core Values in each and every interaction with team, clients and stakeholders.

  • Generally, the work routine occurs during normal business hours. However, this role requires working outside normal business hours on weekends and nights on a rotational basis, or as needed during an event.

    Responsibilities for this HR Case Manager job include, but are not limited to:

  • 5-7 years of experience working in Employee Relations, HR, Benefits Administration, Case Management, Investigations

  • Experience with taking calls, talking to employees and resolving issues

  • Experience working with highly sensitive and confidential information

  • Ability to manage risk while ensuring optimal value and outcomes are achieved

  • Demonstrates a sense of commitment to work, and willingly assumes responsibility for accomplishing objectives; is dependable, and conscientiously follows through on commitments

  • Takes ownership until all outstanding issues are followed through to conclusion

  • Ability to concentrate on a task, despite interruptions, and competing demands

  • Possess effective listening skills with ability to determine root cause quickly, check for shared understanding, and address misunderstandings promptly

  • Ability to handle difficult/urgent situations and conversations, working well under pressure while maintaining professional rapport and confidentiality

  • Demonstrated track record of delivering exceptional Customer/Client Service

  • Proven experience in researching, documenting, and escalating issues as required

  • Excellent verbal and written communication skills - must be able to understand and explain complex topics to lay people in clear, concise and understandable terms

    Why work for Adecco?

  • Weekly pay

  • 401(k) Plan

  • Skills Training

  • Excellent medical, dental, and vision benefits

    IMPORTANT: This HR Case Manager job is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "Apply with Adecco" button to submit your resume.

    The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans

    Equal Opportunity Employer/Veterans/Disabled

Equal Opportunity Employer/Veterans/Disabled

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