Job Information

CTG Customer Service Coordinator - Corporate Switchboard in Charlotte, North Carolina

Customer Service Coordinator - Corporate Switchboard

Charlotte, North Carolina, United States


Information Technology

May 04, 2021Post Date

21201897Requisition #

Apply for JobShare this JobSign Up for Job Alerts

Come join us and grow your career with CTG! Apply with CTG for this exciting opportunity!

Duration: Consulting Positon

Location: Charlotte, North Carolina

Job Title:Customer Service Coordinator - Corporate Switchboard


Onsite/remote: We are currently working on a flexible rotation in-office and remote a few days each week. As COVID restrictions improve, we should expect to return to 100% in-office

Day to Day Responsibilities:

  • We are responsible for error free execution of quotes, orders, return authorizations, and other order management related activities.

  • Ability to craft product discrepancy specification information to customers.

  • Build positive working relationships with both internal and external customers.

  • Understand and execute contractual agreements.

  • Oversee customer requirements with Sales, Marketing, Engineering Services, and Operations to meet customer requirements.

  • Professional communication skills to include excellent use of grammar and sentence structure.

  • Ability to flex across customers, markets, and segments to ensure timely responsiveness to customers.

  • Participation in training, testing, and project related activities as identified.

  • Represent to the customer in a highly effective, professional manner.

Required Experience and Skills:

  • Bachelor’s degree:

  • 5+ years of professional experience in a Customer Service/Corporate environment.

  • Basic understanding of fiber optic cable and connectivity products.

Additional Information

  • No third party resumes will be accepted

  • Drug testing and/or other employment-related inquiries may be conducted

  • All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)

  • CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws

  • CTG is an Equal Employment Opportunity employer

  • CTG is an E-Verify Company

To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume

CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

Additional Information

  • Job Function: Customer Support

  • Education Level: Bachelor's Degree (±16 years)

  • Work Remote: No

  • Travel: No