Medical University of South Carolina UNIV - Administrative Assistant - Department of Medicine: Division of Nephrology in Charleston, South Carolina
Job Summary: Serve as an Administrative Assistant for the Division of Nephrology to provide divisional and clinical administrative support and be the point of contact for the Division of Nephrology, faculty, APPs, fellows, Patient Access Center/Scheduling, outpatient clinic embedded staff and management, care coordinators, and other ancillary services. Primary responsibilities focus on providing direct support to divisional clinical providers as it relates to administrative support, outpatient clinic coordination and productivity.
The person holding this position will be integrated as part of the division’s clinical operations team, but also must operate with a substantial amount of autonomy and be willing to adapt to a regularly changing environment that can at times require assistance that is outside their normal responsibilities. Customer service and effective communication is a vastly important requirement as this position engages with a wide range of individuals both internally and externally.
35% - Provide clinic office support for assigned clinical providers. Updates clinic based on inpatient schedule for fiscal year and as needed for provider leave. This responsibility includes coordinating with divisional leadership, clinic team members and scheduling. Duties include: • Populating and submitting clinic cancelation forms for schedule changes in a timely manner • Ensuring Provider Leave requests including clinic cancellation in alignment with MUSC Clinic Cancellation Policy • Partnering with providers to anticipate vacation and conference attendance which will impact their clinic schedules. • Auditing clinic closures with Inpatient schedule and provider preferences • Contacting patients for schedule changes under 30 days • Processing PATH forms to open and close outpatient clinics for existing and new clinical providers. • All other administrative functions as required to support the division’s ambulatory clinic activities. - (Essential)
20% - Manage Epic administrative in-basket in a timely manner for assigned providers and coordinate with internal customers (clinic, PAC, providers) and patients as needed - (Essential)
15% - Coordinate assigned divisional professional billing activity among providers, clinic sites and MUSC revenue cycle - (Essential)
15% - Perform general office tasks including but not limited to: • Answering the phones and directing calls as appropriate • Typing, filing, scanning, copying and routing correspondences • Resolving issues with patients by referring to appropriate personnel/departments, taking messages for physicians, responding in a timely manner, and screening calls in a polite and courteous manner - (Essential)
10% - Assist with managing RightFax and processing external medical information and reports into patient’s Epic file and facilitate prior authorizations - (Essential)
5% - All other duties as assigned by the Division Administrator. - (Essential)
Minimum Experience and Training Requirements: A high school diploma and two years work experience that is directly related to the area of employment. A bachelor's degree may be substituted for the related work experience. Some positions require a valid driver's license and good driving record; or correctable vision of 20/40 in both eyes, with or without conventional lenses, and physical qualifications in accordance with Federal Motor Carrier Safety Regulations, Section 391.41; or AAVMA certification. Some positions require eligibility for bonding.
Physical Requirements: Ability to perform job functions while standing. (Frequent) Ability to perform job functions while sitting. (Frequent) Ability to perform job functions while walking. (Frequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Infrequent) Ability to squat and perform job functions. (Infrequent) Ability to perform 'pinching' operations. (Infrequent) Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Continuous) Possess good finger dexterity. (Continuous) Ability to lift and carry 15# , unassisted. (Infrequent) Ability to lift objects from floor level to height of 36 inches, to 15#, unassisted. (Infrequent) Ability to lower objects, to 15 #, from height of 36 inches, unassisted. (Infrequent) Ability to push/pull objects to 15 #, unassisted. (Infrequent) Ability to maintain 20/20 vision, corrected. (Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to see and recognize objects at a distance. (Continuous) Ability to match or discriminate between colors. (Frequent) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to hear and/or understand whispered conversations at a distance of 3 feet. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in dusty areas (Infrequent)