UNC Health Care President System Hospitals & COO UNC Health in Chapel Hill, North Carolina
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Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
The Chief Operating Officer oversees the day-to-day operations of UNC Health and drives its growth strategy. The Chief Operating Office leads a clinical structure to support UNC Health’s mission to care for the people of North Carolina and beyond. This position will work closely with the CEO, senior leaders, and cross-functional teams to develop and execute plans for operational excellence, financial performance, and organizational growth. This includes implementing processes and systems to improve efficiency and scalability, identifying opportunities for expansion and new market entry, and driving innovation to stay ahead of industry trends. This leader develops and implements system-level clinical operations, balancing cost and managing population and regional care needs to provide high-quality, comprehensive patient care and a positive patient / consumer experience. The Chief Operating Officer promotes the long-term financial viability of system clinical operations through the delivery of a cost-effective, integrated care.
Develop and execute the organization's growth strategy, including identifying new market opportunities, evaluating potential partnerships and acquisitions, and driving innovation to stay ahead of industry trends.
Delivers system-wide clinical operations to achieve UNC Health’s strategic goals and deliver best-in-class care.
Works with the Chief Clinical Officer and Executive Dean to align clinical, operational, and academic missions. • Oversees a clinical operations strategy to drive consistent quality & safety, while meeting local market needs.
Oversees development and implementation of clinical support services strategy to improve care coordination and patient / consumer experience.
Determines clinical operations and financial structures for each market, considering unique Triangle and State operational / financial needs, to provide cost-effective, high-quality care.
Anticipates healthcare and regional market changes and adjusts clinical business models as needed
Oversees P&Ls of different regions, maintaining a portfolio mindset while aligning behaviors to benefit the system.
Integrates clinics, outpatient & post-acute services across the system to increase quality of care and patient / consumer retention.
Defines system-wide clinical operations performance metrics (financial, operational, patient / consumer experience, etc.) to integrate care delivery.
Supports due diligence aspects of network development.
Partners with UNC Health leadership team to deliver on major capital projects and to drive alignment between the entity clinical leaders and system shared services and non-clinical support services.
Establishes long-term financial goals with the Chief Financial Officer to compete on affordability, optimize revenue, and reduce operational costs.
Determines financial budget, P&L, resource allocation, and metrics for all clinical operations (i.e., inpatient, outpatient & post-acute facilities, clinics, and nursing operations).
Holds non-physician, clinical leaders accountable for standards of quality & safety.
Supports the transaction, execution and integration of network development activities.
Oversees the development and management of clinical operations policies and procedures (e.g., hours of operation, staff ratios, etc.) in collaboration with the Chief Clinical Officer.
Serves as a key leader for system-wide clinical integration and enables operational L3 leaders to coordinate strategic culture goals and initiatives.
Has a dyad reporting relationship with the Chief Clinical Officer.
- Master's degree in an appropriate discipline.
Professional Experience Requirements:
- Requires 12 years of progressively responsible experience, including 10 years of management experience.
Knowledge/Skills/and Abilities Requirements:
Strong and proven strategic thinking and communication skills.
Demonstrated expertise in the development of trusting relationships and partnerships.
Proven ability to execute complex organizational change.
Excellent project management and negotiating skills. Understands and applies knowledge of the healthcare space along with applicable regulations and policies.
Legal Employer: STATE
Entity: Shared Services
Organization Unit: System Operations Admin
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: Yes
This is a State position employed by UNC Health Care System.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email firstname.lastname@example.org if you need a reasonable accommodation to search and/or to apply for a career opportunity.
The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.
Equal Employment Opportunity
UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.
To verify employment eligibility, UNC Health is committed to Form I-9 and the E-Verify process. Learn further E-Verify details in English or Spanish.
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