Job Information

Wells Fargo Lead Scrum Master in Chandler, Arizona

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Lead Scrum Master . This Scrum Master role will support the SDI Operation group responsible for delivering large and complex digital products across our Becoming a Customer, Manage My Relationship, Move Money & Digital Capabilities Customer Journeys for our various Lines of Business.

Strategy, Delivery, Innovation (SDI) and Shared Services is responsible for agile transformation, group portfolio delivery, group business process management, Global Program Office and project prioritization. SDI Delivery & Shared Services provides digital delivery for all consumer CEOs and project/portfolio management services, governance support and business process support for the SDI organization.

In addition, we support the Risk Programs for the group. In support of the customer-centric-based structure using the Customer Journey Delivery, our delivery teams have been aligned to support Customer Journeys.

Our goal around organizing into Customer Journeys is to raise the bar on delivery execution, increasing efficiency and velocity of our teams. The Customer Journey structure will provide flexibility to pivot within Journey teams, in pursuit of opportunities and solutions that enhance the experiences for each customer and realize value to the company.

In this role, you will:

  • Manage and develop Scaled Agile portfolios of the highest complexity

  • Guide the teams to follow Agile and Scrum practices to promote prioritization, team readiness, and commitment for each Sprint

  • Optimize scrum team velocity to identify improvement opportunities to achieve higher levels of team performance

  • Oversee systemic impediments to team agility and guide the teams on methods to escalate

  • Deliver capabilities using agile practices while following the Software Development Lifecycle, business process mapping, and various release processes to ensure all risk, security, and development requirements are met

  • Partner with discipline managers to convey their concerns to scrum teams about governance policies and adherence to corporate standards

  • Collaborate with product owners, program or project managers to communicate delivery of work product from the teams and escalate key risks and issues impeding scrum team effectiveness

  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

  • Interact with internal customers

  • Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

  • Train other Scrum Masters and serve as a mentor to less experienced staff

Required Qualifications:

5+ years of Practicing Agile Scrum Master experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • Ability to negotiate, influence, and collaborate to build successful relationships

  • Knowledge and understanding of secure SDLC (System Development Life Cycle) methodologies

  • Knowledge and understanding of technology software: release management

  • Experience using the team collaboration software Confluence

  • Experience of SAFe (Scaled Agile Framework) experience or exposure to any other scaling principles

  • Agile Scrum (CSM), SAFE certifications or other advanced Agile certifications

  • Experience designing and leading Scrum of Scrums

  • Experience moving teams and organizations from Waterfall to Agile methodologies and Agile Transformations

  • JIRA experience

  • Experience serving as a Scrum Master for multiple teams simultaneously


  • 525 Market Street – San Francisco, CA

  • 11601 N Black Canyon Hwy – Phoenix, AZ

  • 2700 S Price Rd - Chandler, AZ

  • 401 S Tryon St – Charlotte, NC

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.


Req Number: R-112686-1

Updated: 2022-01-17 10:29:56.685 UTC

Location: Chandler,Arizona