Siemens Lifecycle Contract Administrator in Cary, North Carolina
Residing in the Customer Finance Organization, the Contract Administrator manages a territory or group of customers’ asset records for the lifecycle of the contract and/or T&M service events to ensure maximum revenue recognition and customer satisfaction.
Digitalization is increasingly transforming the way our customer contracts are administered, with robotic process automation (RPA) streamlining operations, interpreting applications for processing transactions, manipulating data, triggering responses, and communicating with other digital systems
Key Responsibilities include:
Own the order-to-invoice relationship with external customers for asset, service contract and T&M events.
Manage the RPA processes to identify gaps/inefficiencies in the RPA solution; apply structured problem-solving techniques to drive process solutions and improvements.
Monitor, track, and report performance for continuous improvement. Analyze data and formulate findings in PowerBI dashboards.
Partner with Quality team to identify adverse trends and systemic issues to ensure accurate root-cause analysis.
Conduct and support problem research using CAPA processes and RCCA (Root Cause & Corrective Action) tools and methodologies
Lead improvement projects within the organization
Participate in roll-out, training and communication of process improvements and projects
Write detailed business requirements documents
Execute Proof of Concept (PoCs) and Proof of Value (POVs)
Identify and apply innovative technical solutions to perform mass updates of contracts, service agreements, asset data, etc.
Build relationships with internal customers such as Sales Reps, Regional Service Managers; Performance Controlling; Service and Sales Executives to effectively manage assigned territory. Interactions will be with both country and global colleagues.
Collaborate with Collections department as needed to facilitate payment from customers for disputed invoices
Develop solid understanding of IT landscape and ability to comprehend/translate IT infrastructure.
Understand IFRS rules and research booking activity to determine appropriate action to resolve discrepancies.
Ensure accuracy of books and records.
Required Knowledge/Skills and Experience
Experience with digitalization, business process improvement, or similar functions.
Demonstrated analytical skills, with ability to apply problem solving techniques, creativity, and critical thinking to drive continuous improvement
Demonstrated understanding of basic accounting and finance principles.
Proven ability to work with business analytics tools and build basic dashboards, conduct data analysis and recommend solutions
Ability to evaluate and support implementation of new tools
Proven ability to manage projects/tasks to ensure timely delivery with high quality results
Adaptable to change, and work well within a team environment
Proficient with MS Office tools (Excel required; power apps preferred)
Strong interpersonal skills
Demonstrated ownership and accountability
Ability to work with all levels of the organization,
Strong change management capability
- BS/BA in business or related fields preferred.
Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity. Going forward, please be aware that Siemens Healthineers requires full COVID-19 vaccination for all new hires by their start date, except where prohibited by law.
(Note: Accommodations may be requested for certain medical or religious reasons)
At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.
If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers.
If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about.
As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.
Organization: Siemens Healthineers
Company: Siemens Medical Solutions USA, Inc.
Experience Level: Experienced Professional
Job Type: Full-time
Equal Employment Opportunity Statement
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