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Administrative Coordinator II - CBHC Cambridge Urgent Care

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Date Posted: 09/06/2024

Requisition Number: 8354

Location: CHA Cambridge Hospital

Work Days: Mon thru Friday 10:30-7:00 or 11:00 to 7:30

Category: Clerical and Administrative Support

Department: CBHC Cambridge Urgent Care

Job Type: Full Time

Work Shift: Day / Evening

Hours/Week: 40.00

Union Name: CH Laborers 380

Summary:

Exciting opportunity to be part of a new program that will provide new models of care for walk-in/urgent care access including days, evenings and weekends. The new CHA CBHC Malden program provides behavioral health evaluation and initial treatment services for individuals of all ages.

The Administrative Coordinator II handles all administrative and secretarial functions including a multitude of office procedures in a manner that supports the efficient and smooth operation of the behavioral health urgent care clinic.

Duties:

The primary function of the Administrative Coordinator II is to provide administrative support to the urgent care. The administrative coordinator II is responsible for daily management and processing of all new referrals to the clinic, including but not limited to registration and scheduling, covering the front desk functions, scheduling appointments, or documenting a reason an appointment could not be scheduled. Clearly documents all steps taken in electronic medical record. Provides excellent customer service to patients and providers. Performs duties necessary to ensure patient’s requests for medication refills are processed. The coordinator will also be involved in managing all treatment plan functions for the team, terminating, transferring, weekly notices etc; responsible for ordering supplies, faxing, copying, mail distribution, scanning, business card creation and printing. Providing administrative support to individual clinicians as needed. Attends meetings and takes notes as deemed necessary. In conjunction with the Practice Manager, who they will report to, updates clinician templates as needed. Assists Program Leader and Practice Manager with special projects, and other duties as assigned.

Requirements:

• Minimum of five years health care office experience required, preferably in a mental health setting.

• Proficient in MS Office, Word, Excel and Access required, along with prior experience with Epic.

• Excellent interpersonal, communications and organizational skills as well as sound judgment. The ability to work independently in a fast paced environment handling multiple tasks simultaneously and stay organized.

• Ability to demonstrate confidence and maturity to make decisions. Must have good problem solving skills and the ability to gather and interpret data to resolve problems.

• Fluency in Portuguese, Spanish, or Haitian Creole is strongly preferred.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.