CVS Health Utilization Management Coordinator- Remote U.S. in California
Supports comprehensive coordination of medical services including intake, screening and referrals to Aetna Medical Services Programs. Promotes/supports quality effectiveness of Healthcare Services.Performs intake of calls from members or providers regarding services via telephone, fax, EDI.Utilizes SSA and other Aetna systems to build, research and enter member information.Screens requests for appropriate referral to medical services staff.Performs non-medical research including eligibility verification, COB, and benefits verification.Maintains accurate and complete documentation of required information that meets risk management, regulatory, and accreditation requirements.Promotes communication, both internally and externally to enhance effectiveness of medical management services (e.g., claim administrators, Plan Sponsors, and third party payers as well as member, family, and health care team members respectively) Protects the confidentiality of member information and adheres to company policies regarding confidentialityCommunicate with Aetna Case Managers, when processing transactions for members active in this ProgramSupports the administration of the precertification process in compliance with various laws and regulations, URAQ and/or NCQA standards, where applicable, while adhering to company policy and procedures.Places outbound calls to providers under the direction of Medical Management Nurses to obtain clinical information for approval of medical authorizations. Uses Aetna Systems such as QNXT, ProFAX, ProPAT, and Milliman Criteria. Communicates with Aetna Nurses and Medical Directors, when processing transactions for members active in this Program. Sedentary work involving significant periods of sitting, talking, hearing and keying. Work requires visual acuity to perform close inspection of written and computer generated documents as well as a PC monitor. Working environment includes typical office conditions.
The typical pay range for this role is:
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
1-2 years experience within each of the following: Must be proficient in computer work and familiar with Office and Excel.Call Center *Clinical Environment
2-4 years experience as a medical assistant, office assistant or other experience in a clinical environment.
High School Diploma or G.E.D.
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