Job Information

Sysco Product Support Advisor in Calgary, Alberta

Reports To

Director of Merchandising


Regional (Winnipeg, Edmonton, Calgary, Regina)


Salaried, Full-Time

Closing Date

Company Overview

Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest foods and fresh ideas. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.

With over 69,000 associates, the company operates more than 320 distribution facilities worldwide and serves more than 650,000 customer locations. For fiscal 2019 that ended June 29, 2019, the company generated sales of more than $60 billion.

Sysco, one of Canada’s Best Employers 2019, as listed by Forbes, is dedicated to our global corporate social responsibility goals and to creating a diverse and inclusive workplace. Join our winning team.

For more information, visit or follow us @SyscoCanada at; or

For a full list of opportunities, visit


This position manages the sales and profitability performance of assigned product categories, vendors and SKU’s thru analysis and collaboration with our sales and marketing teams along with our vendor partners.

Role Responsibilities:

  • Provides sales product information where required

  • Influences sales decisions toward profitable items (Sysco brand, Sourced, etc)

  • Participates in sales trainings

  • Participates in General Sales Meeting’s (GSM’s) to support category growth aligned with corporate and regional direction

  • Works with marketing on customer facing sales promotions

  • Works with Business Resources team on customer facing opportunities

  • Uses market intelligence to create relevant sales quotations

  • Decision maker for product offerings and status

  • Rationalizes SKU’s to optimize warehouse needs

  • Executes corporate partnership strategies to drive Sysco Brand and Sourcing growth

  • Establishes market and sales rep cost in collaboration with Revenue Management

  • Supports procurement in aged/overstock/deadstock

  • Resolves vendor discrepancies and conflicts

  • Negotiates local program agreements

  • Facilitates item and vendor setups

  • Responsible for the management and execution of Vendor cost Changes

  • Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their Supervisor.

  • Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.

  • Perform other duties as assigned.

Qualifications/Skills/Job Requirements:

  • Minimum 1 year of merchandising/category management or marketing experience.

  • Experience in retail or foodservice sales is an asset.

  • Post secondary education in related field preferred, equivalent work experience will be considered.

  • Intermediate proficiency in Microsoft Office products.

  • Ability to foster strong relationships with vendors, internal departments to drive sales, resolve issues and create a competitive advantage

  • Strong negotiation, organizational, decision making and presentation skills

  • High degree of integrity and accountability; handles significant amount of proprietary information and process. Trust is essential.

  • Ability to maintain stable performance under pressure or opposition, i.e. conflicts/ambiguity and during negotiations.

  • Must have solid understanding of products within their category as it pertains to features & benefits, advantages, category trends, and Vendors associated with their category.

  • Valid driver’s license in good standing with access to a vehicle is required

  • Some local travel may be required (up to 10%)

Internal candidates apply via the Career Centre on your HR Portal / ADP Workforce Now.

External candidates submit cover letter & resume via

Our Purpose

Connecting the world to share food and care for one another

Our Mission

Delivering success for our customers through industry-leading people, products, and solutions

Our Identity

Together we define our future of foodservice and supply chain

Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.

Here’s a sample of the many benefits Sysco associates enjoy:

Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts • Short-Term and Long-Term Disability • Life Insurance • Company Pension Plan • Group RRSP • Employee and Family Assistance • Stock Purchase Plan • Unlimited on-line learning through Sysco Interactive University • Sysco product discounts • Preferred vendor discounts • Associate Resource Groups

(*benefits may vary based on location or bargaining unit)