Job Information

Valley Natural Foods Wellness Customer Service (Part-time afternoons/evenings including weekends) in Burnsville, Minnesota

Wellness Customer Service (Part-time afternoons/evenings including weekends)

Burnsville, MN (


The role of Wellness Customer Service involves providing a great customer service to both internal and

external customers while maintaining a safe and hazard free work environment. Our goal is Zero Employee Accidents. Daily duties will include providing prompt, friendly, and knowledgeable service to customers seeking information on supplements, personal care items and books, as well as helping to keep the department fully and attractively stocked.

Customer Service, Product Knowledge and Department Organization

  • Share knowledge with customers while avoiding prescribing and diagnosing

  • Become familiar with co-op's reference materials and refer customers to appropriate publications

  • Assist customers placing special orders and notify customers when special orders have arrived

  • Stock displays full without overcrowding and rotate overstock into backstock

  • Dust shelves and face products while stocking

  • Rotate older stock to front to make space for new stock

  • Remove damaged items and notify Wellness Manager

  • Label items accurately with price tags or signs

  • Keep backstock areas in order and notify Wellness Manager of out-of-stocks

  • Check in items using the invoice to verify piece count or damage and notify receiving of discrepancies

  • Pull special orders and stock remaining items on shelf

  • Read trade journals and educational materials to stay current on developments in nutrition and natural medicine

Business Operations, Safety and Compliance

  • Alert Management of potential theft or other emergencies

  • Keep registers - shelves, counters, aisles, backstock -- in clean, orderly condition

  • Remove trash promptly, clean up spills, sweep floor as needed

  • Keep department equipment in working order and advise Wellness Manager of equipment problems

  • Attend Wellness staff meetings and other assigned training requirements

  • Identifies self as employee by being in VNF attire and nametag

  • Perform any other duty as assigned by Management Team


Mandatory Qualifications:

  • Familiarity with vitamins, supplements, natural beauty aids and homeopathy

  • Excellent time management, organizational and communication (oral, aural, and written) skills

  • Detail oriented and able to multi-task and remain flexible to the changing needs of the business

  • English proficiency with previous customer service experience

  • Familiarity with computers

  • Regular, predictable attendance

Preferred Qualifications:

  • Previous inventory experience

  • Familiarity with natural foods, grocery industry or cooperatives

Physical Demands:

  • Ability to lift/push/pull/carry up to 10 pounds frequently, 20+ pounds occasionally

  • Manual dexterity with ability to reach, grasp and utilize hands, wrists, and fingers for extended periods of time

  • Close-to-general range visual acuity to evaluate and interact in working environment and focus on and/or read data and words on a computer monitor for extended periods of time

  • Ability to stand and walk for extended periods of time

  • Ability to climb ladders, kneel, crouch, bend, and be exposed to a refrigerated environment occasionally required

Reports To:Wellness Manager

Department, Status and Salary:Wellness, Part or Full Time, Hourly (At-Will)

Valley Natural Foods Core Competencies

  • Adaptability/Flexibility/Dependability

  • Communication/Listening Skills

  • Customer Service/Customer Focus

  • Integrity/Ethics

  • Sense of Urgency/Productivity

  • Teamwork/Interpersonal Skills

  • Work Environment/Safety/Job Knowledge

Position Specific Competencies

  • Product Knowledge

The information above is intended to describe the general nature and level of work being performance by people

assigned to this work. This is not an exhaustive list of all duties and responsibilities. VNF management reserves

the right to amend and change responsibilities to meet business and organizational needs as necessary. This is

not an employment contract and does not interfere with MN’s Employment At Will Law.