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Western Union Quality and Training Supervisor in Buenos Aires, Argentina

Quality and Training Supervisor – Buenos Aires, Argentina

Are you a passionate leader with the ability to drive great results and high employee engagement? Are you excited by an opportunity to join an incredibly strong, unified, management team working for a global leading fortune 500 company? Join Western Union as a Supervisor, Vendor Relations.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better is enabled by trust and respect

We’ll look to you to be responsible for the success and growth of the Buenos Aires business, ensuring targets are met and exceeded. You will lead through strong engagement levels, a positive and energetic leadership style, and the ability to continuously develop the knowledge and the customer service capability of your team and coaching your team by means of available management tools. You’ll be responsible for training agents and own channel on the new systems. Also, you’ll manage the training for new employees. Besides, regarding Financial planning and Budget, you’ll be responsible for the planning, administration and control of the operation budget for trainings. Using your eye for detail you will ensure adherence to all compliance requirements: aiming for “compliance perfection”. You’ll have relation with the training vendor and maintain information such as contract renewal and enforcement. You’ll create business / process flows, manage supplier data and analyze information.

For this role, you’ll need 3-4 training experience in multinationals, retail channels or related (not exclusive). You’ll need a bachelor’s degree in administration, human resources, economics, marketing or related. You’ll need outstanding communication skills. You will use your ability to deliver results through the success of developing new practices to made trainings. You’ll need 2 years of experience in people management and 2-3 years of experience in project management (desirable). You’ll need intermediate/advanced English and advanced Microsoft Office.

Join us, and let’s move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.

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