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IBM Application Support Specialist in Bucharest, Romania

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

  • Efficiently operate and monitor the systems (Middleware platforms) to meet the SLA's and KPI targets.

  • Execute and monitor daily production jobs based on operational procedures

  • Escalate where necessary all exceptions to normal processing exceptions which are not covered by operational procedures

  • Execute the instructions received from Application OS and DB administrators.

  • Ensure all operational checklists and handover documents are completed and filed.

  • Respond to alarms, notification and restore the service as specified in SLAs, following the procedures and interacting with client, L3 or other support teams

  • Perform investigations to identify the root cause for incidents, implement alarms and automation procedures for preventive maintenance

  • Operate and monitor various enterprise systems in order to ensure the functioning according to agreed performance standards. 24x7 stand by will be required.

Required Technical and Professional Expertise

  • Experience in support and maintenance for a large enterprise working on mission-critical IT systems

  • Preferred experience in telecom industry

  • Experience in using: SQL PL/SQL Shell Scripting Java SOAP WebSphere

  • Experience with Unix and Windows, Oracle DB, Microsoft SQL DB

  • Experience in using Office products

  • Preferred experience with IIB, WPS, BPM

Key Attributes:

  • Problem solving skills

  • Team player

  • Proactive attitude

Preferred Technical and Professional Expertise

  • Preferred experience with IIB, WPS, BPM,

  • English: fluent

  • Romanian: fluent

About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBMWhat matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location StatementIBM wants you to bring your whole self to work and for you, this might mean the ability to work flexibly. If you are interested in a flexible working pattern please talk to our recruitment team to find out if this is possible in the current working enviroment.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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