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Sanofi Group Director of Consumer Insights - Switch North America in Bridgewater, New Jersey

POSITION OVERVIEW

About Sanofi Consumer Healthcare US

Sanofi Consumer Healthcare US is a leading marketer and manufacturer of a broad portfolio of branded over-the-counter (OTC) healthcare products, in such categories as allergy, upper and lower gastrointestinal, skin care, topical pain care, oral care and other OTC personal products. The US CHC portfolio includes well-recognized brands such as: Allegra, Nasacort, Xyzal, Dulcolax, Zantac, Gold Bond, Cortizone-10, Icy Hot, Aspercreme, Rolaids, ACT, etc.

Job Summary

The Director of Consumer Insights - Switch is an integral member of a self-contained, cross-functional agile team in support of development and commercialization of multiple Rx-to-OTC switch candidates, and a member of the NA Switch Commercial leadership team. He or she is responsible for representing the voice of the consumer in commercial, regulatory and medical strategy to achieve regulatory approval and successful launch. He or she will design and execute research, synthesize data sources, research outputs and market trends into best in-class insight and recommend action to support business strategies and decision making. By driving consumer-centricity and understanding of digital-first consumer behaviors, the CMI Lead, NA Switch will contribute to development of team agility behaviors and norms and ultimately successful execution.

Job Responsibilities

  • Collaborate with brand marketing and cross-functional partners to create a learning plan / research roadmap that drives strategy and execution to maximize probability of regulatory approval and commercial value.

  • Ensure the research roadmap and budget align to key priorities for successful commercialization.

  • Incorporate best-in-class behavioral science and agile insights thinking into program to drive deep consumer understanding and brilliant execution; drive digital-first thinking into all aspects of research plan and commercial execution.

  • Ensure people (consumers, shoppers and experts) are at the heart of everything we do. Infuse “people-centricity” and champion the external view across our businesses. Drive “people centricity” in the day to day.

  • Be a trusted and close partner of the multifunctional teams including R&D, Medical, Regulatory, Trade & Shopper, Business Development & Licensing teams.

  • Lead the development, execution and delivery of custom research studies (qualitative and quantitative) including research design, supplier selection, questionnaire development, analysis, and share-out. Manage research projects to ensure delivery on time, cost effectiveness and quality.

  • Generate forward looking and predictive views of trends by understanding drivers of consumer behavior, articulate clear and compelling requirements for business action.

  • Connect the dots across multiple sources of data and information to generate insight and make meaningful recommendations that drive competitive advantage and growth.

  • Local to global: share & reapply best work, be an ambassador for the local consumers, shoppers and experts and enable global teams to develop winning brands & innovation.

  • Collaborates with analytics team on measurement findings and indicated actions.

  • Manage day-to-day activity and career development for one direct report (Sr. Manager) and contractor resources as necessary.

Job Qualifications

  • Bachelor's Degree required, MBA preferred

  • 15+ years of professional experience with relevant consumer insight background

  • Experience in OTC, Rx to OTC switch preferred

  • Obsessed with building iconic and people-centric brand experiences; extensive experience with building outstanding brand assets (communications, visual identity, etc)

  • Strong passion and empathy for consumer, shoppers & experts

  • Strategic, decisive, and inspiring leader as well as a visionary thinker

  • High bias for action, driving strategic outcomes through influence, collaboration & organizational savviness

  • Ability to thrive in an agile team environment; comfortable with research methodologies for faster decision-making

  • Proficient in best-in-class digital insights tools / practices; experience with behavioral science frameworks and research approaches

  • Visible change agent with an entrepreneurial spirit and proven success in establishing progressive and advanced capabilities

  • Experience with informing multiple types of projects, including: positioning, brand architecture, creative / messaging development and evaluation, segmentation, innovation development and segmentation, packaging, shopper research, path to purchase, etc.

  • Ability to be strategic and see the big picture; multi-disciplinary, non-siloed thinker with ability to apply consumer understanding to all parts of the development program

  • Team player, extraordinarily collaborative and inclusive

  • Exceptional verbal and written communication skills to influence senior leaders in a fast-moving environment

  • Exemplary storytelling skills and business acumen to simplify large and complex data into compelling recommendations. Proficiency in translating vision into strategy; ability to communicate clearly and succinctly, and comfort in presenting to, senior leadership.

Proven track record

  • Exceptional leadership – skills to envision, engage, enable, and execute

  • Autonomy, strong presence & inspirational ability

  • Strategic, integrative and analytical thinking

  • Strong collaboration and influence skills up-down-across organizations and cultures / geographies

  • Credibility and influence with senior stakeholders

  • Successfully executing complex projects from design to completion

  • Management of market research and intelligence agencies

  • Strong flexibility to adapt to constantly changing business environment

  • Consistent high performance and delivery

The successful candidate will be required to sign and execute a restricted covenant upon hire.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

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