Job Information

State of Massachusetts Intake Specialist in Braintree, Massachusetts

_THIS IS NOT AN INVESTIGATOR POSITION _ The Disabled Persons Protection Commission (DPPC) is the independent agency of the Commonwealth which conducts investigations of abuse of adults with disabilities; oversees those investigations conducted by other agencies and oversees the remediation of cases of abuse. The DPPC is looking for an Intake Specialist to answer the DPPC 24-hour abuse Hotline on assigned hours. Duties: * Receive allegations of abuse using published protocols, determine if the allegation falls within the M.G.L. Ch.19C guidelines, assess the risk to the client, the nature of abuse, and identify potential emergency situations. * Assess the risk to the client, the nature of abuse, and identify potential emergency situations. * Refer callers to appropriate agencies if the situation is not appropriate for Intake. * Gather, organize, and enter into the database all information received on the Hotline or in writing. * Ability to enter data accurately into the database, verify spelling, conduct research on prior history for the parties involved in the complaint including address, age, disability, and employment history. * Provide resource information to callers as requested. * Send intakes to referral agencies as needed. * Assess the level of risk to victims based on information obtained and provided by the reporter and/or investigator. * Notify supervisor immediately of any emergency situations. * Make referrals to DCF, EOEA, DPH and law enforcement when appropriate. * Accurately, concisely, and completely document all case activity. Organize and prioritize daily tasks and activities. Coordinate daily schedule with team members for coverage and workflow. * Confer with supervisor, EOHHS agency staff, vendor program staff, law enforcement, and other state or private agencies as needed to assure implementation of appropriate protective services. * Participate in/facilitate special projects as assigned. * Maintain records and prepare correspondence in a manner consistent with all applicable laws, regulations, protocols, procedures, and policies. * Attend meetings and trainings as directed and/or approved. * Perform general administrative tasks, duties, and projects as needed and/or assigned. Preferred Qualifications: * Ability to gather information through questioning or observing individuals, and to record such information accurately * Ability to deal tactfully with others * Ability to communicate effectively orally and in writing * Ability to maintain a calm manner in stressful and emergency situations * Ability to prepare and present concise and accurate oral and written reports * Ability to gather information by examining records and documents * Ability to maintain accurate records * Ability to analyze and determine the applicability of data, to draw conclusions, and make appropriate screening recommendations pursuant to all applicable protocols, policies, and procedures * Strong interpersonal skills and ability to work with, including but not limited to DPPC staff, EOHHS agencies and employees, advocacy groups and law enforcement personnel * Ability to exercise discretion in handling confidential information * Ability to work independently * Ability to work within specified timeframes and meet deadlines * Data entry skills * Experience in protective service planning and delivery * Knowledge of protective services and how they are distinguished from other types of services * Ability to make risk assessments and develop appropriate protective service plans pursuant to all applicable protocols, policies and procedures * Possess valid Massachusetts’ driver's license, a motor vehicle, and willingness to travel * Bilingual or multilingual fluency First consideration will be given to those applicants that apply within the first 14 days. Minimum Entrance Requirements: Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in investigatory, law enforcement or regulatory administration work, or (B) and equivalent combination of the required experience and the substitutions below. Substitutions: A Bachelor's or higher degree may be substituted for a maximum of two years of the required experience.* Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. _Comprehensive Benefits_ When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! *Executive Order #595:As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Compliance and Certification* *Organization: Disabled Persons Protection Commission *Title: *Intake Specialist Location: Massachusetts-Braintree - 300 Granite St Requisition ID: 220007LR