CASY-MSCCN Jobs

Summary Join DCSA as the Branch Chief of the Customer Engagements team in the Customer Liaison & Engagements Program. Excellence in customer service, transparency in Personnel Security, foster customer partnerships, and enhance policies and processes. Share investigative insights with Federal agencies and the public, leveraging expertise in Trusted Workforce 2.0 & process improvement initiatives, and experience with Personnel Security Policy. Make your mark and join America's Gatekeeper! Responsibilities As a SUPERVISORY SECURITY SPECIALIST you will be responsible for the following duties: Act as the senior DCSA Customer Engagements representative for customers using the systems that facilitate the investigative process. Lead a team of customer service professionals responsible for being the initial point of contact for customers using DCSA systems. Review draft policy and provide input on impacts to service quality, investigative timeliness and customer usability. Facilitate and/or make presentations regarding DCSA Personnel Security in meetings with other offices, agencies, industry partners, or groups. Monitor workloads and projects, coordinate team assignments to balance workload and ensures team completes work assignments and special projects in a timely manner. Represent DCSA customer needs and challenges within DCSA to ensure the customer perspective is represented in program operations. Requirements Conditions of Employment Qualifications The experience described in your resume will be evaluated and screened from the Office of Personnel Management's (OPMs) basic qualifications requirements. See: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/0000/security-administration-series-0080/ for OPM qualification standards, competencies and specialized experience needed to perform the duties of the position as described in the MAJOR DUTIES and QUALIFICATIONS sections of this announcement by 05/06/2024 Applicant must have directly applicable experience that demonstrates the possession of the knowledge, skills, abilities and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies/knowledge, skills and abilities necessary to successfully perform the duties of the position. You must have specialized experience sufficient to demonstrate that you have acquired all the competencies necessary to perform at a level equivalent in difficulty, responsibility, and complexity to the next lower grade GS/GG 13 in the Federal service and are prepared to take on greater responsibility. Generally, this would include one year or more of such specialized experience. Specialized experience for this position includes: Policy, procedure, and systems utilized by customers using DCSA products. National Background Investigations Services (NBIS) system and Defense Information System for Security (DISS). Developing and reviewing processes and/or procedural approaches initiating required coordination within DCSA and with other organizations, and develop reports of findings and recommendations for adjustments for Personnel security. Collaborating with customer agencies and industry partners on assessing complex operational situations, identifying problems, and recommending alternative solutions based on applicable personnel security guidance. Supervisory, managerial and leadership techniques to provide effective direction and leadership to subordinates. Specifically you will be evaluated on the following competencies: 1. Security Adjudication Adjudication is the review and consideration of all available information to ensure an individual's loyalty, reliability, and trustworthiness are such that entrusting an individual with national security information or assigning an individual to sensitive duties is clearly in the best interest of national security. 2. Leadership Influences, motivates, and challenges others; adapts leadership styles to a variety of situations. 3. Partnering Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals. 4. Security Program Management Manage security equities (e.g., strategic, personnel, infrastructure, policy enforcement, emergency planning, and other resources) for a program or other area of responsibility. 5. Communications Communicate (i.e., written and oral) rights, responsibilities, management directives, policies, and/or regulations to employees, supervisors, and/or other pertinent individuals. Education Substitution of education may not be used in lieu of specialized experience for this grade level. Additional Information VETERANS PREFERENCE/CURRENT OR FORMER FEDERAL In accordance with DoD Instruction 1400.25, Volume 2005, veterans preference is not required to be applied when considering candidates with prior Federal competitive or excepted service who have completed a probationary or trial period and have not been separated for cause. Therefore, veterans preference will not be applied to applicants with current federal service, or former federal civilian service meeting the above criteria. Other Notes: Re-employed Annuitant: This position does not meet criteria for re-employed annuitant. The DoD criteria for hiring Re-employed Annuitants can be found at: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/1400.25-V300.pdf Applicants selected from this announcement may be required to serve a two-year trial period. If selected, Federal employees currently serving in the competitive service must acknowledge that they will voluntarily leave the competitive service by accepting an offer of employment for a DCIPS excepted service positions. If selected, non-DCIPS candidates must acknowledge in writing that the position they have been selected for is in the excepted service and covered by DCIPS. Selection under this appointment authority does not confer civil service competitive status. All current and former Federal employees must submit a copy of your latest SF50 (Notification of Personnel Action) showing your tenure, grade and step, and type of position occupied (i.e., Excepted or Competitive); or similar Notification of Personnel Action documentation, i.e., Transcript of Service, Form 1150, etc. Resumes should NOT include: Classified information/SSN/Photo of yourself/personal information (gender, religion, affiliation etc/Encrypted digitally signed docs). Resumes with this prohibited information will be automatically ineligible for consideration.