Maloney Properties, Inc. Guest Services Representative in Boston, United States

Hotel 140 located in the Back Bay area of Boston, MA is looking for a dynamic and customer-oriented part-time Guest Services Representative. Responsibilities will include but are not limited to the following:

• Represents the hotel to the guest throughout all stages of the guests hotel experience including: reservations, check-in, in-house stay, check-out and any follow up communications.

• Answers multi-line telephone and directs calls per approved method.

• Accommodates special requests of guests whenever possible.

• Thoroughly understands and adheres to guest payment policies, credit card processing, cash handling, check-cashing and direct billing.

• Maintains focus on gaining incremental revenue by offering upgrades and packages. Is aware of daily sell rates and yielding strategies.

• Coordinates room status updates with the housekeeping staff by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests and day use rooms.

• Distributes daily mail to residents and guests

• Attends hotel department meetings.

• Coordinates guest room maintenance work with the maintenance department.

• Maintains guest confidentiality per Right to Privacy Act.

• Maintains guest’s safety and security per hotel policies.

• Maintains the cleanliness and neatness of the front desk area.

• Cleans public space including the lobby, cleaning glass and related cleaning of general area front desk area.

• Assists guests with special requests (driving directions, area attractions, ordering services etc.) and delivery of guest requested items (irons, additional towels / amenity products).

• Performs light housekeeping in guest rooms / public space (Clean rooms if we are sold out and housekeeping is not available, keeps up with lobby areas as well as cleans and maintains the complimentary drink table)

• Performs other tasks as assigned by the Front Desk Supervisor and / or General Manager.

• High School Diploma or Equivalent.

• Previous hotel front desk experience a plus.

• Must have a positive, friendly attitude.

• Must be able to work with little supervision. Required to be able provide self direction for identifying and completing tasks.

• Work hours must be flexible to allow for working weekdays, weekends, nights, and holidays.

• Must be able to read / write / speak / understand and easily communicate in English with a positive tone of voice both in person and on the telephone.

• Must be able to lift up to 20 pounds regularly and up to 40 pounds on occasion.

• Must be able to stand, walk, and work on feet for extended periods of time. Requires grasping, writing, typing / keying, extended periods of standing, walking, repetitive motions, hearing, and visual acuity.

• High School Diploma or Equivalent.

• Previous hotel front desk experience a plus.

• Must have a positive, friendly attitude.

• Must be able to work with little supervision. Required to be able provide self direction for identifying and completing tasks.

• Work hours must be flexible to allow for working weekdays, weekends, nights, and holidays.

• Must be able to read / write / speak / understand and easily communicate in English with a positive tone of voice both in person and on the telephone.

• Must be able to lift up to 20 pounds regularly and up to 40 pounds on occasion.

• Must be able to stand, walk, and work on feet for extended periods of time. Requires grasping, writing, typing / keying, extended periods of standing, walking, repetitive motions, hearing, and visual acuity.