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Children's Hospital Boston Patient Experience Representative in Boston, Massachusetts

56874BRTitle:Patient Experience RepresentativeDepartment:Orthopedics - Sports MedicineAutoReqId:56874BRStatus:Full-TimeStandard Hours per Week:40 Job Category:AdministrationJob Posting Description:At Boston Children’s Hospital, success is measured in patients treated, parents comforted and teams taught. It’s in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed Orthopedics Sports Medicine Department and discover how your talents can change lives. Yours included.

This Patient Experience Representative will be responsible for:

  • Patient Encounter Management:

  • ​Provides positive and effective customer service that supports unit operations.

  • Collaborates with referring providers and practices.

  • Obtains required authorizations to compile patient and staff schedules.

  • Schedules patients and supports the patient encounter.

  • Check In/Check Out:

  • Greets and directs patients, families and visitors.

  • Monitors daily schedule and coordinates flow with clinicians/supervisor.

  • Reconciles payments and prepares deposits, provides record of transactions in Hospital Systems.

  • Facilitates and directs communication with Financial Counseling.

  • Administrative:

  • Maintains personal calendars for physician/supervisor(s).

  • Schedules meetings programs and events.

  • Records and forwards messages, triages call for urgent information or services, initiates call for emergency services.

  • Provides routine clerical support as needed.

  • Process Improvement:

  • Actively contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement.

  • Assists in implementing change in internal systems and procedures.

To qualify, you must have:

  • A high school level of educational development. Bachelor's degree, preferred.

  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.

  • The ability to work with diverse internal and external constituencies.

  • The desire to join our energetic, hard-working team of support staff.

  • A commitment to quality customer service.

  • Strong organizational and communication skills and be able to multi-task in a high volume practice.

Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.

Boston Children’s Hospital offers competitive compensation and unmatched benefits, including an affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.

Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Office/Site Location:BostonRegular, Temporary, Per Diem:Regular

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