Job Information

Waitr, Inc. Corporate Customer Support Agent in Boston, Massachusetts

Corporate Customer Support Agent

Boston, MA /

Waitr – Cust Exp-Customer Support /


Founded in 2013 and based in Lafayette, Louisiana, Waitr is a leader in on-demand food ordering and delivery. Waitr, along with Bite Squad and Delivery Dudes, connect local restaurants to hungry diners in underserved U.S. markets across three “local’s favorite” brands. Together they are a convenient way to discover, order and receive great food from local restaurants, national chains and grocery stores. As of June 30, 2020, Waitr and Bite Squad operated in small and medium sized markets in the United States in over 725 cities.

We are seeking customer service professionals to help launch our Boston office! If you are driven to provide the highest standard of service and you thrive in a high performance environment, we want to talk with you!

Customer Support Agents are a lot like 911 dispatchers. They’re cool, calm, and collected. When things get crazy here at Waitr, they’re the ones directing traffic and keeping customers/restaurants from losing their minds. The position ultimately consists of three major parts: Customer Support, Restaurant Support, and Driver Support.

Being a CSA requires dedication, exceptional communication skills, a thick skin and a great sense of humor. We’re looking for motivated CSA's with entrepreneurial mindsets to join our Waitr Corporate team. Previous employment experience in the restaurant industry or customer service is a must. Call center, retail or hospitality experience is a plus.

Essential Functions:

  • Communicating with restaurants, drivers, and customers

  • Customer service via telephone and chat support

  • Internal account management and technical support

  • Provide support for diners, restaurants, and drivers via chat support or telephone

  • Convert customers into Waitr advocates

Preferred Education and Experience:

  • Detail oriented, customer focused multi-tasker

  • Able to communicate clearly and concisely over the phone and through live chat

  • Good working knowledge of grammar, spelling, and punctuation

  • Technical Support

  • Stress management skills

Core Competencies

  • Nimble: You move fast and accurately in a dynamic environment

  • Customer-Focused: Proactively seeks and finds ways to provide the highest standards of service.

  • Innovator: Generates and recognizes creative solutions in varying work situations.

  • Team Player: Collaboration and strong communication skills.

  • Effective Communicator: Demonstrates open, honest and respectful written and verbal communication. Results-Oriented: Productively focuses time and resources on activities to produce quality results.

  • Forward-Thinking: Problem solver, do whatever it takes attitude

  • Strategic Thinker: Views events and possibilities from multiple perspectives. Understands the bigger picture and the interdependencies and effects of other systems.

  • Ethical: Maintains and promotes individual and organization integrity and values in the conduct of all activities.

Position Type/Expected Hours of Work:

  • This can be a full time or a part time position. Evening and weekend work may be required as job duties demand.

    AAP/EEO Statement

    Waitr, Inc. is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Waitr, Inc. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Waitr, Inc. are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.

    Other Duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.