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Aston Carter Customer Service Representative in Bloomington, Illinois

AEROTEK IS HIRING FOR 10 ENTRY LEVEL CSR ROLES AT AN INSURANCE COMPANY HERE IN BLOOMINGTON-NORMAL!!

Description:

The Marketing Call Center provides support to our sales representatives by scheduling appointments with existing customers and conducting other customer touchpoints as needed. By scheduling appointments, our customers are more likely to gain insight into their insurance and financial security needs, better understand available solutions, and benefit from the guidance and services available.

Job Duties:

  1. Articulate the value of a customer meeting with their Financial Representative and/or Insurance Agent by using approved scripts and rebuttals.

  2. Accurately schedule the appointment using Outlook Calendar and schedule/complete appropriate follow up tasks, e.g., send appointment reminder post card/email, make appointment reminder phone calls, communicate with Financial Representatives and Insurance Agents as needs dictate, and update customer information, e.g., email address.

  3. Meet activity benchmarks, e.g., dials per hour, and production benchmarks, e.g., appointments per hour.

  4. Ability to learn complicated technology, e.g., phones and customer/campaign management software to manage workload and complete assigned tasks.

INTERESTED APPLICANTS SHOULD APPLY NOW FOR IMMEDIATE CONSIDERATION!!

About Aston Carter:

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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