Novitex Team Lead in Bloomfield Hills, Michigan

Position Exempt StatusNon-ExemptWeekly Scheduled Hours40Scheduled Shift1st ShiftJob DescriptionExela Technologies is looking to fill a Team Lead position in Bloomfield Hills, MI! This is a full-time position working Monday-Friday 1st Shift. This candidate must have prior leadership expereince to be considered.In addition to being organized and able to multitask, this role requires a go-getter with a positive work ethic who is excited to work with the leading provider of innovative, cloud-based solutions in the document outsourcing industry.So what will you actually be doing?With a strong attention to detail, they will assist in running a work site under alongside their manager by managing day to day functions and encouraging a strong team environment by empowering associates.A Team Leads daily tasks will involve:•Supervise a multi person team to support•Well rounded office service experience is required (copy, scan, print, litigation support and reprographics)•Great customer service and hospitality skills are necessary•Form and maintain relationships with the team and the client•Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)•Answer and direct calls appropriately•Perform filing and data entry claims as needed•Lift heavy boxes, files or paper when needed, which may be up to 55lbs.•Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude•Demonstrate flexibility in satisfying customer demands in a high volume, production environment•Consistently adhere to business procedure guidelines•Adhere to all safety procedures•Take direction from supervisor or site manager•Maintain all logs and reporting documentation; attention to detail•Participate in cross-training (Filing, outgoing shipments, etc.)•Operating mailing, copy or scanning equipment•Shipping Receiving•Handle time-sensitive material (i.e. confidential, urgent packages)•Create and ship files•Provide backfill when needed•Enter information daily into spreadsheets•Identify charges and match them to billing•Sort and deliver mail, small packages•Perform other tasks as assignedOK, I'm interested... But is it really the job for me?You need great people skills, patience and the ability to multi-task to be good at this job.The following is required:•Minimum of 6 months customer service related experience•Keyboarding and windows environment PC skills required (Word, Excel, Adobe and PowerPoint preferred)•Previous experience managing or supervising a staff.•Ability to motivate and develop team members•Experience coordinating/deploying work to employees required•Ability to resolve employee and customer concerns/issues•Ability to effectively work individually or in a team environment•Ability to handle multiple projects simultaneously•Strong organizational and administrative skills required•Ability to adhere and administer companies policies and procedures•High school diploma or equivalent (GED) requiredPreferred Qualifications:•Experience running mail posting equipment a plus•Experience using copier, scanners, printers, reprographics•Excellent communication skills both verbal and written•Willingness and availability to work additional hours if as