CASY-MSCCN Jobs

POSITION SUMMARY

The Senior Business Product Owner is the business owner of assigned products or capabilities. Key responsibilities will be to own the product development lifecycle of assigned product or capability area. This role will focus on improvement opportunities associated with pharmacy benefit communication and understanding the member/customer journey to improve outcomes. By working closely with internal stakeholders and our technology partners, the role will help plan, assess, and define business requirements, timelines, and financial savings opportunities.

Primary Responsibilities

• Ideation and Brainstorming: Provide SME knowledge of root cause and enhancement opportunities. Participate in ideation sessions, continuous improvement initiatives, and provide insightful feedback. Start of the business case; explaining purpose and “whys”

• Evaluating the Ideas : Review high-level data to evaluate opportunity. Provide feedback on and /or create high-level solutions. Refinement of business case and initial details.

• Business Analysis / Market Research : Working with financial analysts and strategic analytics team to evaluate market research and/or business impact. Provide assumptions for analysis (adoption/ramp up/etc.). Refine business case; initial benefit determined / validated. Create Program Epics for Intake and Socialization

• Design Solution / Experience : Review details of the business case with appropriate teams. Review Technology solutions and provide feedback and approval. Partner with appropriate resources to create experience/process maps.

• Prototype / Proof of Concept : Crowdsource wireframes, process maps, etc., as applicable with end-users and/or functional leaders, and adjust accordingly. Execute or work with implementation/business teams as needed. Leverage data for adoption/implementation approach

• Adoption / Marketing Plans : Review with leaders on implementation/adoption approach. Engage with and follow change management guidelines and best practices. Create and/or partner with implementation/business partners to create adoption/marketing plan. Additional stakeholder alignment as needed.

• Capability / Product Build: Work with Technical Product Owners to identify and elaborate epics and user stories, and ensure business requirements are met.

• Launch and Benefit Validation : Work with appropriate teams to develop tracking mechanism. Work to identify the organizational readiness/Change Management needs​

• Additional Responsibilities

• Own and update status reports

• Define current state of assigned product area

• Understand technology systems impacted by product/capability area

• Understand trends and metrics associated with product/capability area

• SME support for other projects

• Participate in budget commitment exercises

• Consistently evaluate pipeline opportunities

• Responsibility for certain communications and/or communication channels

Key Qualifications

• High school diploma or GED;; BA degree preferred; MBA preferred

• 7+ years’ relevant experience managing the life cycle of new product initiatives

• Knowledge of insurance, healthcare, or related industry preferred

• Strong knowledge of customer service or member benefit/interaction experience

• Strong knowledge of communication and campaign industry

• PC skills including knowledge of Microsoft Office

• Knowledge of customer relation management systems, home delivery systems, communication systems

• Ability to influence others

• Proven ability to work in a team environment

• Ability to build strong relationships with peers across the organization

• Ability to adapt in a dynamic work environment and make independent decisions

• Adaptable. Ability to effectively work within a complex, matrix environment

• Demonstrated ability to prioritize work load and meet project deadlines

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 99,200 - 165,300 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.