Job Information

Cigna Financial Analysis Supervisor, Copay Billing Assistance - Accredo in Bloomfield, Connecticut


This position will lead the copay financial analysis team responsible for analysis and interpretation of financial information with full technical responsibility for team output. Responsible for coordinating, conducting, and documenting financial analysis projects or financial reporting. Presents results and recommendations to management. May participate in financial evaluation and modelling of potential investment opportunities. Translates business need into technical specifications for systems matrix partners. Focuses on ensuring short-term outputs and the effectiveness of team integration with other work areas. Provides input into workforce planning and recruitment activities.

Primary Functions

  • Manage team to promote a working team environment and ensure best practices are shared.

  • Works to develop employee’s skills, evaluates performance and provides feedback.

  • Oversees resolution of employee relations issues and performance standards, productivity and service standards.

  • Conducts hiring, training, and evaluation of staff.

  • Responsible for escalated billing issue communications between mail order facilities and the member in a professional and courteous manner as it relates to member collections.

  • Responsible to identify root cause of member billing issues and enlist Corporate resources to effect process and systems solutions.

  • Present results to all levels of management.

  • Responsible for the development, implementation and analysis of billing issue resolution including quality of internal and external communications and root cause solutions.

  • Establish and perform training of Co-pay Policy and Procedures and A/R systems within Finance and Mail Order Sites.

  • Assist in the development and implementation of mail order accounts receivable system.

  • Assist in maintaining accounts receivable control by maintaining days sales outstanding within departmental targets.


  • Bachelor’s degree preferred

  • 2-5 years relevant financial analysis experience

  • Demonstrated leadership skills; supervisory experience

  • Experience within insurance billing and collections preferred

  • Knowledge of Accredo processes and systems preferred

  • Excellent verbal and written communication, presentation and negotiation skills

  • Proficient using MS Office software

  • Proven systems skills are required to develop and implement root cause analysis and reporting

  • Excellent verbal and written communication skills with ability to identify and analyze root cause of issues, enlist corporate resources for resolution and develop/communicate analysis to members and all levels of the Corporation

This role is WAH/Flex which allows most work to be performed at home. Employees must be fully vaccinated if they choose to come onsite.

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.