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PSG Global Solutions Customer Service Representative in Birmingham, Alabama

The Opportunity

We're looking for a Customer Service Representative , working in the Insurance industry in Birmingham, Alabama .

  • Help callers and customers understand our business a little better. Topics would include answering benefit questions, claims questions, guiding on the appeals process, guiding on initiating authorization for pharmacy/medical calls, documenting and guiding with complaints, payment inquiries, and other customer service common questions.

  • Make it easy for customers to work with us.

  • Take ownership of their issues and do your best to resolve them over the phone the first time, every time.

  • Be an advocate for health and wellness.

Our Client

Our client provides outsourcing, staffing, consulting and workforce solutions. Hiring for Engineering, Finance and Accounting, Healthcare, Human Resources, IT, Legal, Life Sciences, Manufacturing and Logistics, Sales and Marketing and Administrative roles. For 60 years. Via 5,000 offices in 39 countries.

Matching smart people with great jobs. Putting to work nearly 700,000 employees worldwide.

Helping people like you achieve your potential. Using innovative technologies and passion for people to provide you the best experience possible. Every single day.

Let this be your day. Put their expertise to work for you. You deserve it!

Experience Required for Your Success

  • High School Diploma / GED required (Associates or Bachelor's degree preferred)

  • 1+ year experience analyzing and solving customer problems required

  • Knowledge of Medical Terminology a plus

  • Bi-lingual Spanish preferred

  • Intermediate proficiency in Microsoft Office Suite

  • High level capacity to multitask independently and on a computer

  • Excellent written and oral communication skills

  • Ability to perform in a high volume, fast paced call center environment

  • Proven ability to work independently as well as a productive member of a team

  • Exceptional organizational and time-management focus

  • Must have their own broadband internet. Cannot use AT&T nor satellite internet

  • Must be able to connect a monitor, keyboard, HDMI cable, USB cables, and telephone to a computer

Details

The pay we are offering is 18 per hour. This position may present an opportunity to go permanent.

What Do You Think?

Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply here .

Not exactly? Join Our Talent Community (https://jobs.psgglobalsolutions.com/register) , and we'll let you know of additional opportunities.

EOE Protected Veterans/Disability

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