Job Information

Kettler Enterprises, Inc Resident Services Coordinator / Concierge, Element 28 in Bethesda, Maryland

KETTLER currently has an opening for a Resident Services Coordinator / Concierge at Element 28, located in Bethesda, MD.

The Resident Services Coordinator / Concierge, under the direction of the Community Manager and Resident Services Coordinator / Concierge Lead, is responsible for working to achieve maximize resident satisfaction and retention by providing excellent customer service to residents and guests.

Schedule: Monday - Friday / 3pm - 11pm

Pay Rate: $17.00 - $18.00 per hour

  • Manage administrative requests from residents

  • Distribute packages and sign for deliveries

  • Record resident service requests and ensure timely follow-up

  • Assist team members with administrative or office needs such as assembling move-in packets and lease packets, etc.

  • Issue guest parking passes and notify Property Manager of any unauthorized vehicles

  • Maintain schedule for party room, media room, or any other events and amenities

  • Receive and distribute office mail

  • Audit and reconcile KeyTrak daily and weekly

  • Assuring all service request follow up is completed within 24 hours

  • Complete all other tasks as assigned by the Property Manager

Customer Service

  • Serve as the primary point of contact for the property, greeting all customers, residents, and guests

  • Ensure that all guests/customers are let into the building within a timely manner and directed appropriately

  • Assist residents with directions, community information and services as well as information regarding the surrounding neighborhood

  • Answer primary property phone line and deliver messages to the appropriate recipient

  • Ensure excellence in curb appeal and continuous inspection of common areas and desk for cleanliness

  • Advise Property Manager or appropriate team member of conditions in the community affecting the resident’s safety, reporting any residential dissatisfaction

  • Maintain professional dress and conduct at all times

  • High school diploma or equivalent

  • 1-2 years customer service or sales experience

  • Availability to work during designated shift every day of the year, including all holidays but excluding vacation and sick hours

  • Excellent computer and telephone skills

  • Knowledge of intranet applications, printers, multi-line telephones, fax machine, photocopier

  • Excellent English communication skills, both verbal and written

ID: 2021-4383

Street: 100 Commerce Lane