Job Information
Kettler Enterprises, Inc Resident Services Coordinator / Concierge, Element 28 in Bethesda, Maryland
KETTLER currently has an opening for a Resident Services Coordinator / Concierge at Element 28, located in Bethesda, MD.
The Resident Services Coordinator / Concierge, under the direction of the Community Manager and Resident Services Coordinator / Concierge Lead, is responsible for working to achieve maximize resident satisfaction and retention by providing excellent customer service to residents and guests.
Schedule: Monday - Friday / 3pm - 11pm
Pay Rate: $17.00 - $18.00 per hour
Manage administrative requests from residents
Distribute packages and sign for deliveries
Record resident service requests and ensure timely follow-up
Assist team members with administrative or office needs such as assembling move-in packets and lease packets, etc.
Issue guest parking passes and notify Property Manager of any unauthorized vehicles
Maintain schedule for party room, media room, or any other events and amenities
Receive and distribute office mail
Audit and reconcile KeyTrak daily and weekly
Assuring all service request follow up is completed within 24 hours
Complete all other tasks as assigned by the Property Manager
Customer Service
Serve as the primary point of contact for the property, greeting all customers, residents, and guests
Ensure that all guests/customers are let into the building within a timely manner and directed appropriately
Assist residents with directions, community information and services as well as information regarding the surrounding neighborhood
Answer primary property phone line and deliver messages to the appropriate recipient
Ensure excellence in curb appeal and continuous inspection of common areas and desk for cleanliness
Advise Property Manager or appropriate team member of conditions in the community affecting the resident’s safety, reporting any residential dissatisfaction
Maintain professional dress and conduct at all times
High school diploma or equivalent
1-2 years customer service or sales experience
Availability to work during designated shift every day of the year, including all holidays but excluding vacation and sick hours
Excellent computer and telephone skills
Knowledge of intranet applications, printers, multi-line telephones, fax machine, photocopier
Excellent English communication skills, both verbal and written
ID: 2021-4383
Street: 100 Commerce Lane