Sona Dermatology and MedSpa Associate - The Dermatology Center in Bethesda, Maryland
The Dermatology Center is looking for a strong Associate for our Bethesda, MD office!
The Associate provides exceptional customer service while being the first to interface with the client either on the phone or as clients enter the center with a prompt, warm and professional greeting. The Associate performs various office clerical duties such as reviewing client insurance eligibility, updating client information, process co-payment and schedule appointments as needed.
This position offers uncapped bonus potential, career advancement opportunity, and free or reduced cost treatments.
Act as primary receptionist – always puts the client first. Greets promptly, follows up and interacts in a positive manner. Relates and interacts in a positive manner.
Maintains reception area and waiting room
Verifies insurance eligibility, provide necessary forms to new patients, updates information on existing patients, reviews for accuracy and scans/copies all insurance cards.
Notifies the clinical staff when the patient is ready
Monitors waiting room and updates clients on wait times on a consistent basis; Monitor client flow and adjust nurse scheduling assignments as needed
Applies all information on insurance plans, accurately identifying and entering FSC into systems
Collects co-pays at check-in and process according to according to an outlined procedure
Contacts patients in advance to remind of appointment time and if there is concern of ineligibility from their insurance carrier
Contact “no-show” clients within the same day and make an effort to reschedule.
Contact new patient referrals within 24 hours to schedule first appointment
Ensures client has all information and questions answered about health and treatments received, to include future appointments
Completes all documentation for observation, planning and evaluation of care provided to patients
Updates ticket in Mindbody for any cosmetic services rendered; collects and posts accordingly
Utilize “soft selling” skills where appropriate to increase existing client business and build a strong referral program
Clerical / Administrative:
Process medical records requests
Manage processing and distributing the mail and packages. Deliver packages marked "refrigerate" immediately to clinical personnel
Maintains filing, charting, faxing and all other clerical functions as required
Answers telephones in a polite manner, makes appointments and takes messages
Prepares and processes correspondences
Rolls phones according to schedule
Identifies supplies as needed
General Practice Duties:
Knowledge of Fair Debt Collection Practices Act, PHI, HIPAA as well as other State and Federal regulations pertaining to health insurance statutes
Ability and flexibility to cover various medical offices when needed
Performs cash management protocols as assigned
Adheres to company policy on continuing education programs, i.e. Annual HIPAA training
Adheres to departmental dress codes as observed by manager, and wears identification badge, 100% of the time
Other special projects or tasks as assigned
*Note: All medical-related responsibilities are assumed by Aesthetic Providers and Medical Directors
Minimum Education & Experience:
- HS diploma or equivalent required
Preferred Education & Experience:
College or advanced education at technical or secretarial school is preferred
Certifications: CPR preferred
One year previous medical office experience working within a patient registration, reception or billing role preferred. Dermatology and Cosmetic experience strongly preferred
Prior experience in an EMR (electronic medical record) environment preferred. Athena, EMA, Mindbody experience strongly preferred
Competencies: The Dermatology Center Standards of Performance
Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.
Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
Must be able to accommodate a moderate to fast work pace. Must be able to operate within Microsoft Office Suite -proficient with Outlook, Word, and Excel. Exposure to Hazards: Exposure to chemicals and disinfectants Exposure to bodily fluids, latex, as well as a risk to exposure of Infectious Disease.
This position requires sitting, standing and walking for long periods of time. Able to stoop and lift objects from the floor, file, etc. without restrictions. Must have full use of hand and arms to operate office equipment.
Competitive hourly salary
Ongoing training and mentoring
Potential for career advancement within the company
Full-time employees are offered a full benefits package including medical, dental, and vision coverage, paid time off, and paid holidays
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
The Dermatology Center is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.