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Dell Technologies Senior Advisor, Business Intelligence (I8) in Bengaluru, India

Senior Business Intelligence Advisor

Dell Technologies is driven by data. Our business is built on the understanding that data creates value and drives progress. So, we take the stewardship of our data very seriously. That’s the vital role played by Business Intelligence teams within Business Support. Internal clients across Dell rely on us to analyze, test, validate and maintain the integrity of data. We make use of leading-edge software and tools to collect, mine and interpret data and the statistical analyses and reports we produce inform decisions with a global impact.

Join us as a Senior Advisor on our Business Intelligence team in Bangalore to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Senior Business Intelligence Advisor, you will evaluate business data to produce meaningful insights and metrics, identifying trends that improve business performance. You will encourage best practices and knowledge sharing within the organization, and as a trusted advisor to the business you will also support end users to determine information requirements.

You will:

  • Lead team for design, build and operationalize analytics of in warranty web Browse failure identification, root cause, action plan to eliminate weekly failures to goal

  • Lead team for requirements and implementation plan of VA for community Browse visitors to meet weekly resolution goals

  • Lead team for design, build, and test the In Warranty case management workflow to capture and move customer cases from Khoros Community thread -> Khoros Care via Khoros Chat -> Sprinklr -> SFDC and then back to an updated/published public solution.

  • Ensure sustaining operational processes for Community as a Contact Channel. Ensure reporting to prove goal attainment; ensure weekly attainment reporting communication

  • Prepare executive communication: Program decks, timelines, resource needs, newsletter updates, stakeholder updates (3CT spreadsheets, etc.)

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Proven working experience in project management

  • Excellent written and verbal communication skills

  • Solid organizational skills including attention to detail and multitasking skill

  • Must have deep knowledge of standard Tech Support Case Management Processes, Procedures, Systems and Metrics

  • Bachelor's Degree in appropriate field of study or equivalent work experience

Desirable Requirements

  • Project Management Professional (PMP) / PRINCE II certification is a plus

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Application closing date: 1st July 2022

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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