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Dell Principle Engineer, Service Delivery in Bengaluru, India

Principle Engineer, Service Delivery

The ability to drive human progress through technology relies on robust and reliable IT infrastructure – and that’s what our IT Infrastructure team provides to our customers. We’re a team of experts optimizing the performance and integrity of IT infrastructure and ensuring consistency and synchronization across all infrastructure components. Alongside supporting new and existing applications, we work with other IT groups and business units to troubleshoot and resolve technical problems.

Join us to do the best work of your career and make a profound social impact as a Principle Engineer, Service Delivery on our Service Delivery team in Pune.

What you’ll achieve

As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.

You will:

  • Responsible for performing daily operational tasks and maintaining availability at the customer site(s). Provisions solutions based on standardized procedures as outlined by Dell Technology best practice documentation.

  • Excellent troubleshooting skills with proven track record of successful incident management

  • Participates in the design and operational execution of the customer's disaster recovery process as required. Performs necessary storage infrastructure maintenance and necessary data migration, as required.

  • Replication sessions- Troubleshooting if any error encountered on the replication sessions. Establishing replication sessions for new sites.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Expert knowledge of Isilon along with support knowledge of, SRM along with CISCO, Brocade

  • Proficiency in hardware, software and/or operating systems environments.

  • Provide on call support.

  • Expert certification in relevant technology /product

  • Presentation and negotiating skills.

  • Organizational skills.

Desirable Requirements

  • VMware Certified Professional (VCP) preferred

  • EMCSA, EMCTA Storage Certifications preferred

  • ITIL v3 Foundation preferred

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Application closing date: 01 June 2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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