Dell Analyst, IT Infrastructure in Bengaluru, India
People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Dell EMC Managed Services span infrastructure, engineered solutions, and end users. Engineered Solutions encompasses our expertise in cloud solutions comprised of different best-of-breed products from Dell Technologies businesses such as Virtustream, VMware, and Pivotal. These cloud platforms include Dell EMC Converged Infrastructure, Hybrid Cloud and Native Hybrid Cloud with VMware and Pivotal. Within the VS at Dell EMC, we are looking for an Analyst, IT Infrastructure to join our team in Bangalore
Company Description : Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.
Why Work for Us: Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.
Our Employee Value Proposition: Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.
Role Overview: Analyst, IT Infrastructure role performs Backup Administration DPO solutions, Predominately Deep Knowledge on Networker , DD and DPA . Responsible for performing a wide variety of daily Backup & Restore management Incidents and tasks, migrations as well as maintaining frequent communications with the customer to ensure the requirements of each task are fully understood so expected timelines are met. Capable of working with minimal supervision. Considered advanced in the implementation and use of Dell EMC/Virtustream storage solutions. Knowledgeable of industry best practices in the implementation of complex Backup environments. Demonstrates strong interpersonal skills with both internal and external customers.
3 + Years of relevant experience.
Knowledge on EMC products & technologies like Networker,DD,DPA, Nagio, Avaamr, etc.
Knowledge and working experience of implementing and designing of Data Migration within Dell EMC and Non Dell EMC backup hardware.
Strong knowledge on operating systems like UNIX and Windows and awareness on Virtualization and VMware.
An implementation skill on EMC is a must.
Specialist Certification in any of EMC products, ITIL is an added advantage.
Integrating different applications like Oracle, Sql, Sybase, SAP etc into storage is an added plus.
Strong communication skills and exposure to international customers and ability to demonstrate Sense of urgency regarding customer reported issues
ITIL certification preferred.
Implement & support Data Migration solution
Implement & support Disaster recovery solution
Implement local replication using EMC products for testing and backup.
Install, implement and support new EMC hardware
Implement local replication using EMC products for testing and backup
Analyze and understand the customer infrastructure and project deliverables
Ability to perform in high stress fast paced customer driven organization.
Adheres to proper escalation and change control procedures.
Participate in the execution of the business continuance and disaster recovery plans as agreed upon by Dell EMC and the customer
Manage internal relationships with departmental managers and peers & also manage the external customer relationships by attending weekly customer calls when required to do so.
Represent Virtustream in a professional manner to customers, Dell EMC/Virtustream Partners and other Dell EMC/Virtustream personnel at all times.
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .