Eaton Corporation Customer Account Manager in Beltsville, Maryland
Eaton’s Aerospace Sector, Fluid Electrical Distribution Division is currently seeking aCustomer Account Manager to join our team. This position is based at our Beltsville, MD facility.
The Customer Account Manager will function as the primary focal point between our customers and the internal Eaton team. The primary goal is to maximize customer satisfaction by ensuring we meet our commitments to the customer.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.
In this function you will:
Proactively monitor customer delivery schedules and track critical shortages. Team with Supply Chain Management to expedite urgent customer needs.
Analyze and report on internal/external customer metrics related to on-time delivery and quality; collaborate with customer to ensure data integrity.
Diffuse frustrated customers, handle high stress situations, and maintain a working relationship with the internal and external customers including interdepartmental teammates.
Review quotes and orders, process return material with promptness and accuracy, clear contested invoices, customer expedites and follow ups and be familiar with Eaton Beltsville part numbers and product lines.
Know and apply all terms of Long-Term Agreements (LTAs) for assigned customers; develop and maintain an executive summary for other team member’s use. Identify and track issues to be changed during the next negotiation.
Analyze and problem-solve customer specific performance issues.
Partner with Division and Aerospace outside sales/account management team on the annual customer survey process to capture concerns and assign appropriate actions to improve customer relationships.
Maintain composure during peak times of customer requests and have a positive professional attitude.
Participate on teams and continuous improvement activities.
Backup for teammate’s customers in their absence.
Work to develop an understanding of the culture of the company as it relates to continuous improvement, problem solving.
When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.
High school diploma or GED from an accredited institution.
Minimum three (3) years’ work experience in customer account management.
Legally authorized to work in the United States without company sponsorship now or in the future.
This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
No relocation is being offered for this role. All candidates considered must live within 50 miles of Beltsville, MD location.
Bachelor’s degree from an accredited institution.
Advanced MS Excel skills.
Computer literate with competency in Microsoft Office software programs and customer web-based maintenance systems.
Good judgment, logic, resourcefulness and creative abilities.
Strong team player.
Excellent interpersonal skills.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: North America – US/Puerto Rico
Organization: AER FED Fluid Electrical Distribution
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
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