NCR Service Desk Agent L1 in BELGRADE, Serbia
NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Title: Customer Care Representative– French Speaker
Position Summary & Key Areas of Responsibility
Works directly with customers to resolves recurring or standard problems
Works directly with NCR and 3rd party Vendor technicians to resolve HW or SW problems
Provides daily and weekly incident tracking sheets to report on performance
Reviews incident history to determine recurring faults
Provides technical support and assistance to clients and businesses regarding hardware and software issues
Provides support with installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis
Allocates engineer appointment times for jobs requiring multiple resources on-site
Updates work orders and provides status information
Assigns and distributes workload to meet SLA’s
May respond to escalated calls
Participates in product set or customer base training
May implement remote fixes relying on guided search for diagnosis across multiple products
Applies troubleshooting checklists
Acquires and applies knowledge of troubleshooting techniques and desktop diagnostic tools
Fluent in French and English
Basic PC literacy; Keyboard proficiency; Understanding of Windows-based applications/tools
Problem-solving and analytical skills.
Relationship building skills; Excellent communication skills, verbal and written as well as listening skills
High school diploma
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
We are NCR (https://www.ncr.com) . We power incredible experiences that make life easier. We're changing the way you bank, shop, eat and travel, enabling nearly 700 million transactions daily. How do we do it all? With iNCRedible people like you. A career here means embracing our culture and shared values (https://www.ncr.com/careers/life-at-ncr) , always seeking new adventures, and carving your own path. We've been around more than 130 years (https://www.ncr.com/company) and we're just getting started. Join us as we build the future of omnichannel experiences, and have fun doing it!
- NCR Jobs