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Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Role Overview:

Are you a highly motivated individual looking for a new challenge? We have an opportunity for an Application Support Technical SME within our Rates Production Support team. This role has some user facing and interaction with the Fixed Income desk traders.

In this role, you will liaise closely with your colleagues in the New York, Canada, London, Shanghai and Singapore to ensure 24 x 5 coverage of the application. We provide on-site coverage between the hours or 07:00 and 16:00 EST to cover business start-up and close, and any additional demands of the business. You will be expected to cover occasional weekend coverage on a rotational basis to support release cycles, and participate in disaster recovery testing.

Department Overview:

The Margin and XiP application support group provides technical and business support for Citi’s Primary Risk platform. XiP (X-Asset Interface/XiNG Platform) is a cross-asset platform for building real-time risk systems. It offers an ecosystem of common and business-specific services that together power Citi’s Risk Systems. XiP allows Citi to drive efficiency, consistency, and regulatory compliance simplicity.

Responsibilities:

• Provide user support for critical risk, All XiP platforms

• You will be expected to assist with further application rollout and support boarding of XIP suite of applications

• Take responsibility for managing key stakeholders

• Requires awareness of audit and compliance related issues.

• Start of day checks, continuous monitoring of application and underlying infrastructure and regional handover at end of day

• Perform same day and next day position break analysis and reconciliations

• You will be expected to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements

• Act as a liaison between users/traders, interfacing internal technology groups and vendors, as well as being a liaise with developers and other technical support services (i.e. Unix SA’s, Market Data Teams)

• Ensure high application availability by performing system health checks and preventative maintenance tasks

• Maintain and Manage Support team policies and procedures

• Participate in application releases, from development, testing and deployment into production

• Diagnosis and resolution of users issues and escalation of problems using the problem management tools

• Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes

• Develop and maintain technical support documentation

• Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.

Application Support Skills:

• General understanding of financial markets and products, in particular Fixed Income, Rates and Risk.

• Working knowledge of SQL. (Able to build ad hoc SQL queries)

• Working knowledge of UNIX (Solaris/Linux)

• Strong analytical skills and attention to detail

• Positive attitude and keen to learn.

• Good communication and interpersonal skills.

• Ability to work under stress and time constraints.

• Ability to handle incidents, problems and change at a global enterprise level.

• Calm and analytical when faced with major incidents on critical systems

• Experience with real-time monitoring systems such as ITRS Net agent, Grafana etc

• Experience with Messaging Technologies (TIBCO EMS a plus)

• Job scheduling tool such as Autosys.

• Issue tracking and reporting using tools such as ServiceNow

• Knowledge/ experience of problem Management Tools.

• Good all-round PC skills. (I.e. Windows OS / Networks / General Hardware)

• Some knowledge of Python, MongoDB

Competencies:

• Ability to communicate well verbally and written at all levels

• Strong organizational skills

• Self-motivated and dedicated

• Ability to work in a team environment

• Ability to learn new skills quickly with little supervision

Education:

• Bachelor’s/University degree, Master’s degree preferred

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

What we Offer:

As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;

• 23 days paid annual leave

• Award winning pension scheme,

• Life assurance and

• Private medical insurance with Bupa healthcare

In addition, we offer a competitive maternity, paternity and adoption leave scheme and employees also have the option (provided they have a student loan from the Student Loan Company) to divert saver and company match contributions to their student loan. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies.

Our select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.

Our vast range of diversity networks and on site multi faith room demonstrates Citi’s commitment to growing a diverse workforce.

Job Family Group:

Technology

Job Family:

Applications Support

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.