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Microsoft Corporation HR Shared Services - Immigration Lead in Beijing, China

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

The HR Services center of excellence’s aspiration is to enable HR services at scale, simplify processes and transactions, improve data quality and consistency, and help deliver a great employee experience across Microsoft. The Immigration Lead is an integral member of the HR organization and plays a key role in the delivery of high quality HR Services to business leaders, managers and employees, as well as to the HR Community. This role will be responsible for delivering high-quality execution of core immigration operation in GCR region.

This role requires through understanding and appreciation of the Immigration policies and process and ensure consistency in the way the process is delivered in the region. This role should also ensure that there is clear alignment within HR Services, CELA, COE’s and local HR’s to avoid any deviation in the way the service is delivered. Compliance with the immigration matters will be an important success measure for this role, and use of metrics and voice of the customer framework to identify trends and improvement opportunity areas. The Immigration Lead will leverage the process design experience and expertise to standardize and scale integrated workflows on the hire/transfer process in support of key initiatives across the employee lifecycle in order to more robustly support a delightful experience for employees while accounting for critical programmatic nuances at both a globally-standardized and regionally-nuanced level.

The successful candidate will demonstrate effective program management skills, communication skills to align team around strategy and goals, excellent stakeholder engagement skills, a high level of attention to detail, passion for continuous improvement, and will role-model our Microsoft values and behaviors

Responsibilities

This role requires through understanding and appreciation of the Immigration policies and process and ensure consistency in the way the process is delivered in the region. This role should also ensure that there is clear alignment within HR Services, CELA, COE’s and local HR’s to avoid any deviation in the way the service is delivered. Compliance with the immigration matters will be an important success measure for this role, and use of metrics and voice of the customer framework to identify trends and improvement opportunity areas. The Immigration Lead will leverage the process design experience and expertise to standardize and scale integrated workflows on the hire/transfer process in support of key initiatives across the employee lifecycle in order to more robustly support a delightful experience for employees while accounting for critical programmatic nuances at both a globally-standardized and regionally-nuanced level.

The successful candidate will demonstrate effective program management skills, communication skills to align team around strategy and goals, excellent stakeholder engagement skills, a high level of attention to detail, passion for continuous improvement, and will role-model our Microsoft values and behaviors

Immigration management

  • Problem Solving - The ability to identify problems and review related information to develop and evaluate options and implement solutions.

  • Change Management - The ability to define and implement procedures and/or technologies to deal with changes in the environment. This may include adapting to change, controlling change, and/or affecting change

  • Technical Documentation Standards/Procedures - The knowledge, adherence and updating of standards and procedures associated with Immigration and Mobility across GCR

  • Consulting and communication - The skill to influence others, develop and maintain working relationships, and deliver results and/or expertise for a client in a professional manner.

  • Legal and Regulatory Requirements - Knowledge of the rules, regulations, sanctions and other statutory requirements, guidelines, and instructions relating to immigration policies, both internally and externally.

  • Process Design - The ability to determine the workflow, equipment needs, and implementation requirements for a particular process.

  • Project and event management - Ability to support global/local project

HR Central Services Customer Support

  • Performs transactions for a supported service area in a region; researches, develops, and recommends solutions to manage the service processes aligned with established practices, policies, and/or laws; connects with peer disciplines (e.g., HR Consulting, Procurement, Finance, Engineering) to address inquires, if needed.

  • Contributes to the design and delivery of changes by developing communication materials related to changes in a customer support system during the implementation of HR programs; partners with regional operational stakeholders to monitor, escalate, or address inquiries/issues related to employee experience or change communication; collects feedback on employee experience and assesses impact on employee experience.

  • Builds rapport and consensus with partners and stakeholders to align operational processes; learns the end-to-end service model for a supported service area and promotes the use of Human Resources shared services, platforms, and tools; learns and presents recommendations to drive the adoption of the end-to-end service delivery model.

Process Management

  • Takes ownership of and leads the implementation of a new process by implementing defined action plans; conducts analysis and collects feedback for smaller or less complex processes/procedures; supports the design of new processes or procedures as requested.

  • Leads the implementation of solutions and changes to improve a process based on an established strategy or action plan; in partnership with functional operations team, monitors key performance indicator (KPI) targets to identify opportunities for continuous process improvement and future investment to drive efficiency and improved employee experience.

Data Management

  • Provides expertise in Human Resources Information Systems (HRIS) by contributing to the day-to-day management of employee data in a supported service area; provides recommendations on data administration.

  • Executes control measure or process for compliance; tracks and analyzes the root cause of issues related to data integrity, security, and privacy; supports data modeling initiatives by using data generation and troubleshooting techniques to meet customer and business needs; ensures operational compliance with policies, laws, and regulations for a supported service area.

Documentation

  • Contributes to the development and configuration of documentation and reporting of employee records; conducts gap analysis on reporting and documentation of employee records for a supported service area.

  • Maintains up-to-date documentation of processes, desk-top procedures, and knowledge-based content; ensures data entry is completed in a timely manner.

Qualifications

  • MBA/ Masters or equivalent, specialization in Human Resource Management or Customer Service experience preferred

  • 5+ years of experience in Human Resources, Customer Support, or related field

  • Experience in Immigration or Global Mobility services

  • Must be fluent in English with strong verbal and written communication skills.

  • Proven experience managing complex HR processes and being able to solve and identify scalable solutions to problems.

  • High level of attention to detail and results oriented with strong organizational skills.

  • Ability to prioritize effectively and balance multiple tasks.

  • Ability to make decisions that impact customer service levels and integrity with a sense of urgency.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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