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Dell Senior Analyst Sales Operations in Bayan Lepas, Malaysia

Senior Analyst, Sales Operations

Bayan Lepas, Penang

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Senior Analyst, PXC on our Partner Success team in SWTC Bayan Lepas, Penang.

Our Sales Operations team is at the heart of developing sales processes and procedures for administering, fulfilling and communicating both online and offline orders. A bridge between sales and other operational functions, we use our peerless expertise to evaluate and implement improvements to sales programs and processes – from planning and prioritization to pricing and margin strategies, sales automation, reporting and more. Put simply, we make sure the process of getting our ground-breaking products and services to customers as simple and seamless as possible.

Key Responsibilities

  • Support day to day operation and transactional support of sales requests from partners and making sure SLA are met

  • Drive Timely resolution of issues and proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements

  • Follow guidelines of Rules Of Engagement & ensures all policies, procedures and governance are followed

  • Maintain process documentation, checklists and partner training documents

  • Recommend ways to improve processes, internal tools, documentation and technology to improve work flow efficiency

  • Build positive partner relationships through proactive communication of issues, status, resolutions and future prevention

  • Coordinate and manage internal/external audits on process/systems

  • Will need to have the ability to provide partner training on system process/policy internally/externally

  • May be assigned with Ad-Hoc Project to manage which includes User Acceptance Testing(UAT)

Essential Requirements

  • At least 5 years’ experience in operation and IT industry

  • Understanding of channel business and/or overall transactions in accordance with partner operations

  • Must be a highly motivated and goal-driven individual who is passionate about what they do

  • Degree Holder

  • Channel experience is preferable

  • Qualified candidate should have excellent organizational skills; be able to multi‐task; be a self‐starter and able to work with little supervision

  • Able to work independently and deliver results with minimal guidance

  • Excellent interpersonal, written and oral communication skills

  • Attentive to details and thorough

  • Must be able to quickly adapt to changing needs

  • Fluent in both English & Chinese

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