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RealPage AP Specialist II in Barangay Ugong, Ortigas Avenue, Pasig City, Philippines

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!

We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.

Come join a team where your work makes an impact every day!

We Velocity Invoice Processing service by performing general duties tied to analytics and reporting, data administration and including but not limited to electronic bills of utility accounts, outstanding invoice alert resolution, retrieval and submission of utility invoices into VES invoice processing system, generating external/internal client reports, resolving external/internal client inquiries.

As a AP Sepcialist II, you will… This position will report to the Team Lead II with collaboration from Manager

AP Specialist II is a senior research function in VES Invoice Processing dealing with complex probing of past due causes and be able to work in multiple systems tied to IP such as RPPA, VES/RBMS. The AP Specialist Tier II shall be responsible to resolve all past due (one-time and recurrence) in all IP clients in order to deliver % of past due. They are required to provide an in-depth analysis reports on how we can prevent those prior balances to reoccur as Past Due % can impact late fees and disconnects. Additionally, the role also requires them to initiate and lead projects, report functions and the likes. This position will report to the Team Lead II with collaboration from Manager

  • Past Due Resolution: Identify area of cause in past due charges, and resolve such past due; checking payment if payment may have overlapped to an existing past due ensuring no duplicate requests are made;

  • Past Due Reporting and Analysis + Recommendation: Identify highest areas of past due for clients and be able to deliver to Financial Account Management in order to give insight of how to resolve issues around overall past due trends

  • Emergency Resolution to Past Due : prioritization is key aspect to ensure that immediate past due charges are handled and escalated to correct department

Additional Functions this role can function include:

  • General Ledger Alerts in VES:Research & Correct (Same day SLA); process doc and volumes attached. These relate to issues with transmitting the GL Extract File for Bill Payment sites. Issues include but are not limited to: Missing GL Codes, Incorrect Vendor ID, Cost Center (Entity ID), GL Codes, or other random issues that occur. 

  • Accounts Payable Alerts in VES:Research & Correct (Same day SLA); process doc and volumes attached. These relate to issues with transmitting the AP Extract File for AP Extract sites or issues with transmitting the Payment Extract file to or Bill Payment Processing System (RPPA). Issues include but are not limited to: Missing GL Codes, Incorrect Vendor ID, Cost Center (Entity ID), GL Codes, or other random issues that occur.

  • Line Item Catalog Alerts in VES:Research, add, modify, or provide feedback on alerts generated by processors in regards to the line item catalog (Same day SLA). Allowing processors to select line items that are almost identical to the invoice image while still keeping the catalog usable and reduce chance of processor error. We must categorize determine the meter information type the processor needs to capture with the line item and determine if it can be passed through to for VCR billing. Volume also attached.

  • Invoice Processing SalesForce Tickets:New Vendor Setup, Site Vendor Setup, Confirm GL code Setup, research modify GL setup if incorrect, balance research (late fees, past due balances, transfers) should be limited to cases where RealPage could be at fault, but for high priority clients we may provide research into additional items.

• At least 1 year total work experience in RUM Invoice Processing function such as Research, Quality control or other related functions

• Knowledge of basic financial reporting operations and provided analytics

• Working knowledge of computer software, i.e. Microsoft Office, Outlook, etc.

• General understanding of Excel spreadsheets (pivot tables a plus)& database applications preferred

• Strong interpersonal skills; ability to work well with others

• Strong organizational and time management skills with ability to handle multiple tasks

• Must be comfortable in a constantly changing environment

• Able to sit or stand for frequent periods in the same location with some opportunity to move about

• Occasional overtime may be required

• At least 1 year total work experience in RUM Invoice Processing function such as Research, Quality control or other related functions

• Knowledge of basic financial reporting operations and provided analytics

• Working knowledge of computer software, i.e. Microsoft Office, Outlook, etc.

• General understanding of Excel spreadsheets (pivot tables a plus)& database applications preferred

• Strong interpersonal skills; ability to work well with others

• Strong organizational and time management skills with ability to handle multiple tasks

• Must be comfortable in a constantly changing environment

• Able to sit or stand for frequent periods in the same location with some opportunity to move about

• Occasional overtime may be required

#LI-JF1

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

ICIMS Req ID: 20-9029

Education: Associate's Degree

Travel: None

External Company URL: https://www.realpage.com/

Street: 2nd Floor, Tower 3

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