IQVIA Product Support Trainee in Bangalore, India
The responsibility of the Production support is to assist customers’ with building
and implementing new cognitive functionalities, including business processes
• The main responsibilities are to answer phones on a hotline and respond to tickets
under ASA and SLA requirements.
tracking and informing the requestor of the status of their bug feature or incident
• Responsible for assisting customers & escalating to the appropriate L4 team
• Test and replicate the issue presented
Work with integration experts to connect developed functional solutions to the Automation.
At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com .
IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.
To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.
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