Job Information

Kyndryl, Inc. Network Services Specialist in BANGALORE, India

Your Role and Responsibilities

As an Infrastructure Architect - Next Generation Network Services, you will provide 3rd level engineering support for our customers. and responsible for the complete VoIP environment You will be providing 3rd level support for planning, implementing and operating VoIP systems Acts as a point of contact for Service Managers in technical topics and also participating in VoIP projects


The major responsibilities of the IPT/Telephony Provisioning Analyst include:

• Previous experience in POTS, PRI, VOIP, SIP, and or data circuit provisioning required. Knowledge of telephony technologies, LNP practices and ability to read carrier records.

• Understanding of TDM and VoIP telephony architectures and infrastructures including associated equipment and functions.

• Understanding of North American Dial Plan and international dialing processes.

• Understanding of service provider circuit provisioning processes and potential issues.

• Obtain service records, invoices, and CSRs for client sites as required.

• Maintain telephony inventory in Service Now CMDB.

• Interface with client TEM provider to insure invoice payment and inventory accuracy.

• Daily communications with internal departments such as: Accounts Payable, Human Resources as well as other divisions of IT as required.

Required Technical and Professional Expertise

7 year of experience operating any VoIP products (Cisco)

• Centralized monitoring, network performance reporting, network optimization, and

• Troubleshooting of enterprise IPT & UCaaS deployments.

• SIP routing design, trunking design and implementation.

• Cisco SBC SIP service design, implementation, and operations.

• Implementing security policies and procedures for IPT and video.

• Contact Center Applications, Unity Connection, Unified Contact Center Enterprise (UCCE)

• Fidelus Operator Console

Preferred Technical and Professional Experience

  • 5 -7+ years network and voice engineering experience\

  • Experience in cisco (LAN/WAN) network technologies

  • Former lead role in building Cisco Unified Communication projects

  • Skype / Teams operation experience

  • Different VoIP vendor experience (other than Cisco)

  • Service Now experience

Required Education Bachelor's Degree

Preferred Education Bachelor's Degree

Country/Region India

State / Province MULTIPLE

City / Township / Village MULTIPLE CITIES

Being You @ Kyndryl

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other things to know

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary job category Technical Specialist

Role ( Job Role ) Network Support Specialist

Employment Type Full-Time

Contract type Regular

Position Type Professional

Travel Required No Travel

Company (Y030) Kyndryl Solutions Private Limited

Is this role a commissionable/sales incentive based position? No