Microsoft Corporation Global Payout Solutions Execution Capability Manager in Bangalore, India
Are you passionate about being a part of a high performing global team that values collaboration , process excellence and innovation ? Do you want to help guide our vision to create autonomous payment experiences that prioritize stakeholder value through compliant, accurate , and scalable execution?
The Global Payout Solutions (GPS) team within Microsoft are experts in compliant and accurate payments to Microsoft Suppliers and Partners. We leverage digital technologies and data-driven insights to streamline payment processes and influence business decisions. We are:
People Focused – The needs, well-being, and growth of the team is a priority.
Tomorrow-minded – We focus on innovation and scalability to drive business outcomes.
Data Driven – Decisions and actions are based on data insights.
Customer Obsessed – Our customer is at the center of all business decisions and actions.
Curious – Passionate for learning and open to taking risks & failing fast.
As an Execution Capability Manager your job is to own the health, improvement, measurement, compliance and automation of the incentives payouts processes and tools used by our stakeholders, customers and partners on a daily basis. You have deep passion for excellence in data, business process design and high-quality execution. You love the challenge of solving big, bold problems. You see opportunities when others see failures. You are a great communicator, able to customize your message to many layers in a large Corporation and you are comfortable delivering difficult messages when they are required. You have helicopter thinking (big picture) but have an ability to go to ground level details. You are a process designer, knowing how to instrument processes and ensure quality in design. You are an experienced project manager and take pride in delivering solid, clean, projects. You are tenacious in unearthing risks and mitigate them proactively, engaging whoever you need for support to do this. You have either had experience in an Operations environment or a Sales Incentives operational environment. You will own relationships with various Business, Operations and Engineering groups to understand existing processes and systems while driving improvements to the same. You will be accountable for the effectiveness of your processes and have deep understanding of the performance of your area in market, including the performance of your process area within the competitive landscape.
Core Job Responsibilities:
Manage calculation and payment compliance for designated area of responsibility.
Ensure execution to SLA for your capability, understanding how changes upstream or downstream of your processes will impact overall payout SLA.
Responsible for tier 3 support in execution activities & review support drivers to identify efficiency opportunities
Work with your peers and execution vendor to manage delivery to SLA - on time and accurate payout.
Capture and document technical requirements for our calculations and payments and capture a working Plan of Record for process improvements, driving change control, managing issues and escalation, triage, cross group coordination and milestone management.
Design, store, and utilize relevant data as it pertains to your capability and programs.
Process Improvement Responsibilities:
Identifies process improvement opportunities and analyzes them for efficiency (waste, complexity, cost), effectiveness (achieves desired outcome), and quality
Clearly and effectively communicates findings and makes recommendations for improvement.
Identifies root causes of problems and demonstrates the ability to provide recommendations for practical solutions.
Translates business and operational strategies into actionable process improvement efforts with defined outcomes.
Works with both business and engineering teams to define, instrument and execute upon process measures and metrics that tie to LOB and Corp KPI’s
Designs processes for automation / workflow / process execution; leads business requirements gathering.
Requirements & Experiences
5+ years of relevant work experience in business/finance operations, program management, process management, process improvement
Bachelor’s degree in business management, finance or other related disciplines (or equivalent experience)
Have a strong understanding of Microsoft's business, product, and technical strategies, and proven cross-group program/project leadership and management skills.
Solid strategic and tactical business skills
Must be comfortable working with ambiguity & adept at using data to influence business decision making
A demonstrated ability to communicate clearly and effectively with all levels within an organization
Proven ability to establish trust quickly and create win-win situations
Experience with Microsoft Office, with advanced Excel Skills preferred. Solid knowledge of PowerPoint and the ability to prepare and deliver leadership presentations
Demonstrated ability to implement change
Core Competencies: Problem solving; planning, organizing and coordinate, cross-group collaboration, influence without authority
At Microsoft, we believe that diversity enriches our performance and products, the communities where we live and work, and the lives of our employees. As our workforce evolves to reflect the growing diversity of our communities and the global marketplace, our efforts to understand, value, and incorporate differences become increasingly important. Come explore diversity at Microsoft.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .
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