Job Information

IBM Business Operations Specialist in Bangalore, India


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Who you are :

An ambitious individual who can work under your own direction towards agreed targets and goals, you have the ability to manage change and to work under stress. You are a good team player and you are familiar with/or curious to learn Agile methodologies and principles and/or have experience working in an Agile team. We seek an applicant who will thrive in an open, dynamic, flexible, fun, spirited, collaborative environment; an individual who desires creative freedom and the opportunity to work in a high performing team.

What you'll do :

As a Business Operations Specialist you will

  • Managing day-to-day operations and Training new employees.

  • Create, review, and update department standard operating procedures

  • Review, prioritize, analyze, document, and effectively resolve complicated, confidential and/or highly sensitive transactional issues

  • Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards.

  • Assisting with the implementation and transition of new processes and procedures.

  • Interacting with stakeholders, customers, and extended team, answering questions, and resolving issues.

  • Assist with internal and external audits, projects, and team initiatives

  • Should be able to work effectively in a moderately complex and demanding environment while maintaining a professional attitude and demeanor

How we'll help you grow:

  • You'll have access to training courses you need to become the expert you want to be

  • You have the opportunity to work in many different areas to figure out what really excites you

Required Technical and Professional Expertise

  • 4-7 years for experience

  • Strong problem-solving and time management skills.

  • Strong written and oral communication skills with the ability to build business cases and communicate effectively in meetings, email and in formal discussions

  • Proficient in Microsoft office such as Excel, Word and Power-point

  • Detail-oriented, Strong Data Analytics skill - Intermediate Excel

  • Requires ability to absorb professional knowledge quickly and develop skills.

  • Able to guide a team of lesser experienced professionals

  • Exposure to Agile tools (e.g. JIRA etc)

  • Growth mindset

Preferred Technical and Professional Expertise

  • You love collaborative environments that use agile methodologies to encourage creative design thinking and find ways to adopt innovative operational practices

  • Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work

  • Intuitive individual with an ability to manage change and proven time management

  • Proven interpersonal skills while contributing to team effort by accomplishing related results as needed

  • Proficient in manual DB2 analysis and Testing, DB2(Sql/PlSql)

  • Understanding of Concur platform usage and reporting module

  • Experience in Audit support, Compliance testing and Risk Management

  • Exposure to anti-bribery and fraud detection regulation and practices

  • Cognos skills, VBA

About Business UnitThis position currently sits within Global Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS.

As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies.

Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today.

We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering what's next.

Please note: The final decision if this position will transition from IBM to Kyndryl is yet to be confirmed.

Your Life @ IBMWhat matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.