Job Information

ServiceNow, Inc. Sr. Principal Strategist, Inspire Value in Austin, Texas

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog ( and hear from our employees ( about their experiences working at ServiceNow.

The Strategic Go-to-Market organization is a newly created function combining our Value Management, Inspire, Industry Solutions, Industry Go-to-Market and Top Accounts teams under a single umbrella. Our organization provides outstanding services to our quota-carrying field sales organization and to our end customers and prospects. We understand industries, our customer's strategy and desired outcomes and provide industry relevant solutions that achieve demonstrative customer value.

We help bring a creative customer engagement experience through our Now Value framework, at-scale using best practices and expertise culled from our experts and from system data from thousands of customers who use the Now Platform for digital transformation.

What you get to do:

· Customer Advisory

· Engage executives to expertly define and manage bespoke industry-aligned digital transformation advisory engagements at select key customers, leveraging ServiceNow methodologies

· Lead discovery workshops with customer leadership and their teams to understand key business objectives, challenges of prospective and existing customers

· Document and present insights and recommended solutions to meet customer business objectives

· Create high-quality deliverables that communicate strategic alignment, present multi-year roadmaps and document the full business case to justify action

· Expertly communicate and advise in 1:1 and 1: many environments

· Sales & Customer Success Advisory

· Work closely with sales & customer success to help define account plans and sales strategy for key accounts in the region.

· Provide analytical expertise to help assess and prioritize accounts and strategies

· Provide full lifecycle business outcome and value realization advisory

· Thought leadership

· Identify, lead and contribute to the creation of new IP (best practices, white papers, workshops, etc. )

· Innovate on current methods and frameworks

· Collaborate with and enable the ServiceNow teams on a business consulting approach to sales

To be successful, the ideal candidate would have :

· A minimum of 15 years of relevant experience:

· Management consultant/ ex-management consultant from a top tier consulting firm with exposure to cloud technologies or a customer-facing business strategy manager with a leading technology vendor

· Executive / leadership experience working on digital transformation projects and/or enterprise software deployments preferred

· MBA from a top tier institution is preferred

· Highly adept at navigating cross functional business processes and Industry trends (Significant experience in a major industry (FSI, Telco, Manufacturing, Retail, etc.) is preferred

· Experience developing and growing C-Level relationships with an ability to simplify and communicate complex topics to an audience with various functional knowledge

· Excellent presentation skills including public speaking, meeting facilitation and white boarding

· High level of executive gravitas with a humble demeanor

· Exemplary analytical and financial acumen

· Enjoy working in a highly collaborative, fast-paced and often ambiguous environment

· Willing to travel up to 40-60% of the time

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page ( to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here ( to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site ( .

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.


A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.


A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.