R1 RCM Financial Counseling Representative I in Austin, Texas
Ascension Seton Medical Center Austin
As our Financial Counselor, you will work counseling those who are responsible for payments to the hospital. You will compassionately educate patients about their responsibilities and potential payment options during the financial counseling session. You will also obtain any necessary pre-certifications or authorizations and assist with any financing and/or third-party applications.
To thrive in this position, you will act with a strong sense of patient care and attention to detail. You will explain financial responsibilities for services received, payment options, and collection steps to patients or the person/people responsible for payment. You should feel comfortable communicating insurance benefits and recommending alternative payment sources when needed. You should also feel comfortable contacting insurance carriers or other sources and always act as an advocate for the patient.
We train! Although healthcare experience is not necessary to thrive in this position, it is helpful to have some financial background and knowledge of State and/or Federal assistance. Call center experience is a plus as the work environment can get very busy. Strong customer service skills are a must!
Since this work is done in a hospital setting, you should be able to interact and communicate with empathy and professionalism with those who may be ill. You must also be up to date on all vaccinations (including but not limited to COVID-19 and annual flu shot), pass a drug test, and pass a background check prior to hire.
Communicating over the phone and in person with patients and/or those responsible for treatment payments. You will interact with Case Management, Clinical Staff, Medicaid Vendors, and Family Independence Agencies to assist patients and families in completing financial assistance applications and determine eligibility/coverage.
Multi-tasking and entering information into computers accurately and as quickly as clients can speak.
Proactively start the process for collecting prepays due and perform follow up activity to ensure maximum collection is achieved.
Contacting managers, physicians, and departments of possible delays of service for any elective, urgent admissions, procedures, and scheduled testing which have not been approved prior to the date of service.
Identify hospital, public and private financial assistance programs for patients unable to meet their financial obligations.
A team you can rely on. We care about your progress toward career goals at R1 RCM Inc.
High School Diploma or GED
Excellent customer service experience
At R1, we are committed to promoting diversity, equity, and inclusion. We are proud to be an equal opportunity employer. We do not discriminate based on age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status regarding public assistance, veteran status or any other characteristic protected by federal, state, or local law. We are committed to providing a workplace free of harassment.
If you need assistance or an accommodation to complete any part of the job application process, please contact us at 312-496-7709 or firstname.lastname@example.org for assistance.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package including:
Comprehensive Medical, Dental, Vision & RX Coverage
Paid Time Off, Volunteer Time & Holidays
401K with Company Match
Company-Paid Life Insurance, Short-Term Disability & Long-Term Disability
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
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To learn more, visit: R1RCM.com
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R1 RCM is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups.
Our mission is to make healthcare simpler, so providers and patients can focus on what matters most. R1’s proven and scalable operating models seamlessly complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience. Our priority is to always do what is best for our clients, patients, and each other.
Headquartered near Salt Lake City, Utah, R1 employs over 27,000 people globally and is traded on the Nasdaq stock exchange under the symbol “RCM.”
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