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ICF Consulting Group, Inc. Senior ServiceNow HRSD Developer (Remote) in Augusta, Maine

We are open to supporting 100% remote work anywhere within the U.S.

ICF’s Data Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking a Senior ServiceNow Developer (with HRSD Experience) to support upcoming needs with our federal customers.

Our Data Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business.

The Team:

The Application Development Sustainment Services (ADSS) team supports Treasury Enterprise Application (EA) platform systems that are critical to the success of the Department of Treasury IT mission. The ADSS program provides contractor support for both Operations and Maintenance (O&M) activities and Development and Modernization (DM&E) efforts.

Job Description

  • This position will perform requirements gathering, functional and technical design, development, testing, deployment, and operational support activities in support of the enterprise products used by the department.

  • The work will be a mix of project work, enhancement work, and ongoing application support.

  • This position will develop solutions on the ServiceNow platform, both within the HRSM (HR Service Management) scoped application, and HR integrations and across the ServiceNow platform related to ITSM (IT Service Management) and other platform areas.

  • Will include Knowledge Base (KB), Case Management, custom form, custom workflow, and integration development and support.

  • The role will attend client interviews and participate in stakeholder workshops. Upon establishment of the requirements, this position will use their technical and functional knowledge to design, configure, develop, test, and deploy/cutover phases to implement to production.

  • Overall technical architecture recommendations, detailed technical designs, learning new technologies, and internal evangelism are also expected.

  • Formulates and defines system scope and objectives.

  • Prepares detailed specifications for programs.

  • Responsible for program design, coding, testing, debugging, and documentation.

  • Technical knowledge and responsibility of all phases of applications systems analysis and programming.

  • Understands the business or function for which the application is designed.

  • Instructing, directing, and checking the work of other technical team members.

  • Full Stack Developer Engineer who can handle all the work of databases, servers, systems engineering, and clients. responsible for front and back-end web development.

  • Experience with programming languages and databases including PHP, HTML, CSS, JavaScript

Required Skills:

  • At least 1 full HRSD implementation

  • 1+ years of experience working in ServiceNow including scripting, platform configuration, design, and deployment.

  • 3+ years of experience on the ServiceNow platform including the customization of the core applications such as Incident, Problem, Change, and Service Catalog.

  • 3+ years of experience with custom application development on the ServiceNow platform including Custom UI Pages and content in the CMS.

  • 5+ years of experience with full SDLC responsibilities (independent of the ServiceNow platform) leveraging mature industry languages, with particular emphasis on JavaScript (e.g. HTML5, Jelly, jQuery, AngularJS)

  • 5+ years of experience implementing systems using the Agile/Scrum methodology.

  • 3+ years of experience developing on the ServiceNow platform:

  • Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items

  • Developing APIs via script includes competency of client and server APIs beyond just Glide record (i.e. Ajax, date/time, various utilities on the developer portal, etc.), Service Portal work leveraging Angular, mobile, integration hub, etc.

  • Building custom application development including HRSD and Custom Service Portal widget creation.

  • Modernizing legacy applications using ServiceNow implementations

  • Developing and customizing core applications such as Incident, Problem, Change, Knowledge, and Service Catalog.

  • 1+years of experience with configuration, scripting (client/server), integrations (REST, SOAP, etc.), data model/tables, forms, record-producers, security/access (Glide), workflows, applications, events, email, homepages/reports, external data, Machine Learning, Orchestration, NOW Platform and custom Applications, etc.

  • 1+years of experience in relational database concepts

  • 1+ years of experience managing a SNOW platform upgrade.

  • 1+years of experience in an O&M environment

  • 1+years of experience with both OOTB and Custom development in ServiceNow

  • 1+years of experience integration experience (SOAP, REST, and JSON as well as JDBC and file imports)

  • US Citizenship required (required by the federal client for this position)

  • Must be able to obtain a Public Trust clearance.

  • Preferred Skills (not required):

  • ITOM / CMDB Implementation, Orchestration, and Discovery experience a plus

  • Experience with multiple of the following products: IT Service Management, Event Management, and Project Portfolio Management.

  • ITIL Foundations Certification (v4 or higher)

  • ITSM and/or ITBM implementation experience

  • ServiceNow Developer Certifications are strongly preferred.

  • ServiceNow Certified Systems Administration (CSA) certification

  • Certified Implementation Specialist certification in one of the OOTB ServiceNow modules (ITSM, ITBM, ITOM, etc.)

  • ServiceNow Certified Application Developer certification

  • ServiceNow Service Portal micro-certifications

  • 1+ years of experience with rebuilding legacy applications in ServiceNow

  • 1+ years of experience in analytical and problem-solving skills.

  • Strong analytical and organizational skills.

  • 1+ years of experience leading and mentoring Junior ServiceNow team members.

  • 1+ years of experience serving as the technical lead on a SNOW implementation from start to finish.

  • 1+ years of experience building APIs through MuleSoft

  • 1+ years of experience integrating with external systems such as Okta, Box, Splunk, or Socrata

  • 1+ years of experience juggling multiple tasks in parallel with awareness for evolving prioritization.

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Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) and Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf) .

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is :

$82,673.00 - $140,544.00

Nationwide Remote Office (US99)

Need help? We're here:ICFCareerCenter@icf.com

About ICF

ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com (https://c212.net/c/link/?t=0&l=en&o=3731098-1&h=2556622195&u=https%3A%2F%2Fwww.icf.com%2F&a=icf.com) .

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