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Aston Carter Customer Service Representative in Auburn, Washington

Description:

The MyChart Support Advocate answers incoming phone calls in a centralized call center setting to assist patients, family members or physicians’ offices with accessing self-service functions through the MyChart online portal. The most common functions include activation of their account, resetting passwords, guidance on patient self-scheduling of appointments and overall navigation of the MyChart Portal. The MyChart Support advocate will also be trained on the MultiCare symptom card in order to identify callers that may need to be medically assessed by our Nurse Triage team.

Skills:

Customer service, Epic, Call center, Patient scheduling, Health care, Medical terminology, Patient access, Patient registration

Top Skills Details:

Customer service,Epic,Call center

Additional Skills & Qualifications:

Candidates should express a high level of empathy and patience for patients while on the phone. Required: o One year of customer service experience. Call center or office setting preferred. o Immunizations up to date such as the COVID-19 vaccine and flu shot o Excellent attendance to ensure we are able to answer calls timely and minimize overburdening co-workers due to unplanned absences o Ability to achieve call center efficiency and quality goals. o Demonstrate our Core Values of Respect, Integrity, Stewardship, Excellence, and Kindness to fellow team members and callers. Preferred o Active MyChart user with any healthcare organization o Experience using the Epic health record system. The ideal candidate possesses exceptional customer service skills. Core competencies include; patience, expressing a positive tone throughout the call, and ability to clearly communicate with patients of diverse age and cultural backgrounds possessing varying levels of experience using the internet. Additional skills required include; • Strong attention to detail and ability to problem solve with the caller to gain access to the MyChart portal • Proficient with using a desktop computer and the Windows operating system, multiple monitors, comfortability with using a headset and multi-line phone in a call center setting, • Familiarity with email applications such as MS Outlook, navigating multiple internet browsers to include MS Edge and Chrome, and mobile devices such as Android and iOS (iPhone) operating systems. • Important note: Our support is limited to accessing the MyChart internet portal only, and does not support technical issues with the callers equipment/devices. • Utilize our online knowledge tool for the information needed to support the caller.

Experience Level:

Entry Level

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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