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1 Summary description

This position will coordinate and direct the activities of the EMEA Field Service Engi-neering team in ensuring that customer relationships and customer expectations are consistently exceeded. The Field Service Coordinator will work closely with the Manag-er, Field Service, EMEA, Sales coordinators, clinical educators and customer service representatives to ensure customer retention and satisfaction.

2 Essential duties and responsibilities

• Routinely travels to hospitals to perform complex tests and repairs of Integra products to satisfy customers' equipment needs (also abroad when required)

• Performs technical assignments such as assembly of complex equipment and parts to satisfy customers' equipment needs.

• Provides technical support and explanations to customers and sales force to resolve product problems.

• Observes product in use in surgery to determine if customer problems are equipment or user related.

• Installs modifications to existing equipment to upgrade safety or performance features.

• Works with internal and external customers to repair units and provide technical sup-port.

• Works with other technicians to communicate common concerns and problems.

• Works with supervisors on technical and work related matters.

• Communicates with Sales Force to convey customer perceived equipment problems.

• Works as trained and directed by Technical Services, provides regular activity reports as required.

• Management of equipment to return when the calibration is expired and ask for re-placement.

• Maintaining inventory level within the needs.

• Presents a professional company image at all times

• Special tasks

3 Special tasks

These comprise all activities beyond the tasks listed here. For example, another project can be assigned to the employee on demand and after prior consultation.

The temporarily assigned higher-value tasks do not constitute a claim for a higher posi-tion or financial compensation.

4 Qualification

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Technical degree or applicable college credits.

• Field service experience is desired, preferably in the medical industry.

• Knowledge, skill and ability to troubleshoot, repair, and test electronic and elec-tromechanical products.

• Knowledge and ability to prepare and execute technical presentations to hospi-tal staff and to train customers in the applications and use of Integra prod-ucts.

• Knowledge of 'Good Documentation Practices' requirements.

• Good knowledge of Office Pack and IT systems.

• Ability to communicate in English and in French.

• Skill and ability to lift company products.

• Knowledge of electronic principles.

• Ability to complete the proper documentation after repairs is completed

• Ability to perform calculations to complete expense reports.

• Ability to work unsupervised.

• To work according to established company procedures and standards.

• To possess a clean driving license

5 Power of attorney and authority

As part of his authority, as given in the job description, the employee is authorized to sign with the addition 'I.A'. The employee must inform himself on the extent of this au-thority. More extended authority can only be exercised following specific written con-firmation.

6 Disclaimer

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the posi-tion.

The job description does not constitute an employment agreement between the em-ployer and employee and is subject to change by the employer as the needs of the em-ployer and requirements of the job change.