The Walt Disney Company Member Service Representative II in Anaheim, California
This position is a “front line” representative for Partners Federal Credit Union whose main responsibility is to interact and develop long term profitable relationships with our Members by determining their financial needs and presenting and offering the best financial solution. Works within the sales and support teams for the achievement of Member satisfaction, revenue generation, and long-term account goals in line with company vision and values. In addition, the Member Service Representative is responsible for interaction with Members face-to-face, as well as, by telephone providing friendly, efficient, quality service and accurate information. Follows all Credit Union policies and procedures.
Builds trust, values others, communicates effectively, drives execution, fosters innovation, focuses on the Member, collaborates with others, solves problems creatively and demonstrates high integrity.
Responsible for identifying and building a network of Member contacts through qualified leads, referrals, telephone canvassing and face to face interaction with the purpose of creating financial opportunities.
Outbound calling for Member Service and Sales, following the 2/2/2 program
Ensures that all Members' needs are met and commitments to them are kept; providing "5 Star Service" to every member, every time.
Promotes the credit union's objective and promotions by using advisory skills and cross-selling additional products and services to deepen the business relationship while improving the credit union’s profitability through continued loan growth and increased assets placed with the branch.
Has thorough knowledge of the consumer loan process. Ensures all loan documentation meets and exceeds quality control standards.
Subject matter expert level of product knowledge to communicate features and benefits of all Credit Union products and services. Educate Members on how to become financially responsible.
Processes new Memberships by opening accounts and new service requests such as additional share accounts, savings services, checking, money market, certificates, IRAs, referrals, etc.
Ensures that all memberships documents are processed by meeting and exceeding quality control standards as outline in the policy, including CIP, OFAC, Chexsystems, etc.
Assumes ownership and responsibility in all areas of your role, including assigned task and projects.
Assists the department by completing projects and reports related to the department; provides suggestions to streamline department and credit union operations.
Be knowledgeable of branch and PFCU business processes to anticipate potential issues and effectively communicate to your manager any and all problems that may arise.
Maintains a high degree of flexibility in support of branch needs.
Performs other related duties as assigned or requested.
Two years financial and sales experience is required.
Excellent member service and conflict resolution skills
Effective sales skills
Strong problem-solving skills
Clear and open communication skills
Flexible; easily adapts to change
Strong time-management skills & ability to multi-task
Organized; manages time well
Responsible; takes initiative and works independently
Strong teamwork skills
Years of Relevant Work Experience: 1 to 3 years
Language Skills: Spanish (preferred)
Experience in Episys (preferred)
Experience using Springboard (preferred)
Experience using Verafin (preferred)
High School or GED (required)
NMLS Certification (required)
Ability to use a personal computer and related software applications including Microsoft Outlook. (required)
Bachelor's Degree (preferred)
Job ID: 810012BR
Job Posting Company: Parks, Experiences and Products
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
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