M & T Bank Banking Services Group Leader II - Treasury Management Services in Amherst, New York

Guides workflow, manages exceptions, assists in process improvement and related projects within Treasury Management Services.

Primary Responsibilities:
* Monitor work flow and serve as liaison between assigned Treasury Management Services unit and management.
* Provide training and coaching to assigned Treasury Management Services team on daily work functions and approve work of assigned team. Assist with onboarding new hires.
* Assist with production work on an as needed basis.
* Complete daily production reporting for assigned Treasury Management Services team.
* Maintain currency of team procedures; complete quality assurance control reviews of team activities to ensure adherence to these procedures.
* Participate in special projects as assigned.
* Manage and provide guidance on exceptions occurring within the team.
* Identify opportunities and assist with implementation of approved process improvement efforts for assigned team.
* Reconcile the general ledger as required by assigned area.
* Approve daily team productivity reports, ensuring they accurately reflect team activity.
* Research and resolve routine internal and external customer issues and escalations within assigned area.
* Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
* Promote an environment that supports diversity and reflects the M&T Bank brand.
* Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
* Complete other related duties as assigned.

Education and Experience Required:
* Minimum of 4 years' higher education and/or work experience
* Work leadership experience
* Strong customer service skills
* Knowledge of relevant spreadsheet, word processing and presentation software as required within assigned team.

Education and Experience Preferred:
* Proven verbal and written communication skills
* Knowledge of systems, documents and procedures in assigned area