Splunk Sr. Resource Manager, Global Services - Cloud Migration in Alexandria, Virginia
Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!
Splunk is the world’s first Data-to-Everything Platform. Now organizations no longer need to worry about where their data is coming from, and they are free to focus on the business outcomes that data can deliver.
Role: What will I be doing?
In this role, you will be responsible for the assignment of internal and external subcontractor consultants and project managers for the Splunk Cloud Migration team. You will collaborate closely with the Cloud Migration team to fulfill their resource requests but also identify areas for process improvement, deeper collaboration, and be an expert communicator. Someone who excels at building relationships, being flexible, continuous process improvement, and a higher-level thinker will be successful in this role.
Responsibilities: I want to and can do that!
Match consultants and project managers based on requirements and skill sets to Splunk Cloud Migration projects
Work with customers, account managers, and PS management on scheduling projects in a timely manner
Work with partner delivery resources on availability and holding partner delivery resources accountable for following internal processes
Solve (and if needed, proactively escalate) potential customer satisfaction issues, internal operational issues, and PS team issues with the Global PS management team
Ensure compliance to internal processes such as having paperwork in place prior to consultants going onsite, managing project budgets, and reporting budget burn-down, etc.
PS Financial Reporting
Keep records and assignments updated in FinancialForce and provide accurate revenue forecasts and updated schedules
Manage resource utilization and balance utilization based on priorities and criteria of the Splunk Cloud Migration team or Global PS management
Ensure resources are meeting targets and working with PS managers and the global scheduling team on scheduling opportunities
Manage forecast risk by tracking internal projects or Soft Bookings and reporting to team
Responsible for supporting quarterly QBRs by providing metrics and updating slide decks for regional Global PS management, on bookings, delivered revenue, attach rate, utilization, number of projects, etc.
Responsible for data accuracy in the systems which feed into the regional forecasts
Provide quarterly backlog analysis to the Splunk Cloud Migration team and Global PS management team
Work with the back office and IT teams on any adjustments to timecards or invoices
Be an expert in the major motions of the Splunk Cloud Migration team, identify capacity issues with consultants or necessary skill sets, and be aware of affects to the Splunk Cloud Migration pipeline
Ability to analyze and solve problems, perform complex tasks, and prioritize multiple projects.
Can handle time sensitive and pressure situations.
Strong interpersonal skills and the ability to work effectively with a wide variety of individuals in a diverse community.
Experience with financial reporting and analysis including P&L and knowledge of VSOE/carve outs/revenue recognition.
Knowledge of business practices and procedures.
Able to make sound decisions and exercise judgment.
Excellent organization and time management skills.
Experience in a customer service role.
Comfortable working with management and well-versed in the practices and demands of progressive and evolving Services organizations.
Can operate independently and multi-task, in a fast-paced, dynamic environment.
Experience using FinancialForce or other PSA tools.
Experience with resource coordination and scheduling.
Proficient in MS Office Suite, G-Suite products, Sales Force and advanced reporting.
Excellent communicator and follow through.
BA/BS Degree required
At least 3-5 years of experience in a similar role
We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.
Splunk was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyone. Machine data is one of the fastest growing and most complex areas of big data—generated by every component of IT infrastructures, applications, mobile phone location data, website clickstreams, social data, sensors, RFID and much more.
Splunk is focused specifically on the challenges and opportunity of taking massive amounts of machine data, and providing powerful insights from that data. IT insights. Security insights. Business insights. It’s what we call Operational Intelligence.
Since shipping its software in 2006, Splunk now has over 13,000 customers in more than 110 countries around the world. These organizations are using Splunk to harness the power of their machine data to deepen business and customer understanding, mitigate cybersecurity risk, prevent fraud, improve service performance and reduce costs. Innovation is in our DNA – from technology to the way we do business. Splunk is the platform for Operational Intelligence!
Splunk has more than 2,700 global employees, with headquarters in San Francisco, an office in San Jose, CA and regional headquarters in London and Hong Kong.
We’ve built a phenomenal foundation for success with a proven leadership team, highly passionate employees and unique patented software. We invite you to help us continue our drive to define a new industry and become part of an innovative, and disruptive software company.
Benefits & Perks: Wow! This is really cool!
Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO, sick leave, stocked micro kitchens in Splunk offices, catered lunches on Mondays, catered breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer, “Fun Fridays”.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO and sick leave. Our work environments vary by location however we believe in hosting amenities and fun activities to fuel our energy. You may find fully stocked micro kitchens, catered lunches on Mondays and breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer and “Fun Fridays”.
This isn’t a job – it’s a life changer – are you ready?
Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.
Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.
Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to email@example.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.
Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.
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