Interior Specialists Operations Specialist in Albuquerque, New Mexico

Job Description

Plans utilization of facilities, equipment, materials, and personnel to improve efficiency of operations. Creates process and operational consistencies to reduce costs and improve performance. Audits current procedures to improve efficiency of operations. Provide operational expertise in the Branch. May lead in the creation and implementation of processes that ensure Branch compliance. Identify and analyze operational inefficiencies to establish best practices.

Primary Tasks, Responsibilities and Key Accountabilities

  • Daily Scheduling of Installer base

  • Daily Scheduling coordination with service & warranty manager

  • Create work orders and installer packets

  • Daily installer coordination

  • Coordinate material needs with warehouse associate

  • Help collect installer information for new hire subcontracted crews

  • Assistance in payroll confirmation with subcontracted installers

  • Daily/Weekly/Monthly confirmation of job complete status

  • Establishes operational processes and ensures alignment with corporate operational strategies.

  • Investigates operational issues and resolves general problems.

  • Drives documentation process and evaluates information pertaining to Branch operations.

  • Serves as point of contact for SOX audits and various administrative programs compliance by establishing

  • processes and providing direction to Branch associates.

  • Interfaces regularly with clients, customers and/or internal personnel to communicate information.

  • Provides training related information and tools.

  • May lead and/or assist in the development and distribution of policies, industry standards and regulations.

  • May provide general guidance/direction to or train junior level support personnel or

  • professional personnel.

  • Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

  • Typically requires overnight travel less than 10% of the time.

  • Most of the time is spent sitting in the same position or standing/walking and/or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).

Education & Experience

  • Preferred qualifications: operations experience.

  • Typically requires BS/BA in a related discipline. Generally 2-5 years of experience in a related field; certification is required in some areas OR MS/MA and generally 2-4 years of experience in a related field.

  • Certification is required in some areas.

  • Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data.

  • Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues. Work review typically involves periodic review of output by a supervisor and/or direct "customers" of the process.


This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time.

Equal Opportunity Employer

ILG is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. The Company strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment), or any other status or classification protected by applicable federal, state, and/or local laws. The Company will also make reasonable accommodations for disabled applicants and associates and for the sincerely held religious beliefs of applicants and associates depending upon individual circumstances.

This commitment to EEO extends not only to associates of The Company but also to independent contractors, trainees, apprentices, or any participant in a program to provide unpaid experience in the workplace or our business. This commitment extends to all areas of personnel actions, including but not limited to advertising, recruiting, hiring, training, evaluation, promotion, transfer, work assignments, accommodation requests, requests for leave, compensation, benefits, disciplinary actions, layoffs, discharges, terminations, participation in company activities, programs, or events, or any other terms, conditions, or privileges of employment.